Billing and Revenue Manager

Porch Group • Seattle, WA

34d • $110,300 - $154,400 • Remote

About The Position

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Biling and Revenue Manager Location: United States Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we’d love for you to be a part of it as our Billing and Revenue Manager. Porch’s Warranty organization is seeking a Billing and Revenue Manager to lead and enhance our business operations, with a strong focus on accurate revenue recognition and customer-level cash reporting. This role will be responsible for updating and refining process maps across all transaction types, ensuring adherence to offline business workflows, and maintaining up-to-date documentation when processes evolve. The ideal candidate will work closely with the accounting team to align operational practices with financial reporting standards, ensuring that all revenue is properly recognized. This manager needs to connect the business operations to the accounting for proper reporting and monitoring. Additionally, they will help establish and maintain visibility into financial performance at the customer and policy level, enabling more granular insights and better decision-making across the organization.

Requirements

• 8-12 years in finance, billing, or revenue operations.
• Proven track record in managing billing operations and revenue recognition.
• Comfortable presenting to senior leadership and influencing decisions
• College degree or commensurate experience
• Ability to manage integrations between CRM, billing, and accounting systems.
• Data Analysis & Reporting
• Management of subscription based businesses
• Ability to manage integrations between CRM, billing, and accounting systems.
• Data Analysis & Reporting
• Revenue Recognition & Accounting Principles
• Billing Systems & ERP Tools (Netsuite experience preferred)
• Stakeholder Communication
• Process Improvement
• Compliance & Audit Readiness

Nice To Haves

• Preferably 1–2 years in a warranty, insurance, or subscription-based business.
• Warranty-Specific Knowledge a plus

Responsibilities

• Evaluate and improve where possible, all transactions managed within the system, as well as any manual process off-line to ensure compliance and adjust as necessary.
• Collaborate with the accounting department on revenue recognition to ensure accurate financial reporting for existing and new processes.
• Oversee the billing process, ensuring all invoices are accurate and sent out on time.
• Document and adhere to billing and revenue collections processes, identifying and addressing gaps to ensure consistency and efficiency
• Develop process maps and ensure all transaction types (including payments, declines, chargebacks, disputes, delinquency etc.) have customer-level data that ties back to specific policy numbers.
• Develop and implement strategies to improve the collection of outstanding payments.
• Identify billing issues at the customer level and implement processes to address them, such as handling delinquencies for specific charges while maintaining regular billing for others.
• Drive down banking and merchant process fees through optimization activities
• Work strategically with merchant processors and build APIs where appropriate to provide real-time access and control.
• Train and support the billing team to achieve departmental goals.
• Monitor accounts receivable and ensure timely follow-up on overdue accounts.
• Support integration of billing systems with 3rd-Party partners as needed
• Communicate with customers to resolve billing discrepancies and payment issues.
• Prepare and present regular reports on billing and collection activities.
• Collaborate with other departments to streamline billing and collection processes.
• Collaborate with the Marketing team to develop and refine process flows for campaigns related to billing and collections.
• Ensure compliance with state and federal collection laws and regulations.

Benefits

• As A Porch Group Team Member Pay Range: $110,300 - $154,400 Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals. Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing. Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose. Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis. We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options. We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans. Both traditional and Roth 401(k) plans are available with a discretionary employer match. Supportlinc is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation. LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees