Billing and Receivables Management Specialist I (Receivables Focused)

Citizens Energy Group • Indianapolis, IN

390d • $41,808 - $41,808

About The Position

The Billing and Receivables Management Specialist I (Receivables Focused) plays a crucial role in ensuring timely and accurate billing for residential, commercial, and industrial customer accounts. This position focuses on improving collections on outstanding receivables, reducing net write-offs, and correcting billing exceptions. The specialist will handle various tasks related to customer accounts, including adjustments, refunds, and payment transfers, while ensuring compliance with relevant regulations.

Requirements

• Graduation from High School or equivalent.
• Proficiency in operation of a personal computer.
• Excellent interpersonal, written and oral communication skills.
• Ability to transition from task to task with little oversight.

Nice To Haves

• Proficiency in Microsoft Office products (Word, Excel, and PowerPoint).
• Knowledge of the IURC Administrative code for gas, water, and wastewater.
• Knowledge of CEG's Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water.
• Knowledge of CEG's Customer Information System.

Responsibilities

• Research and complete tasks created by the Customer Information System or a Contact Center employee to correct conditions preventing a customer account from billing.
• Research and complete tasks created by the Customer Information System or by a Contact Center employee to transfer receivables, refund balances, transfer payments, correct budget amounts, apply or adjust deposits.
• Review, analyze, and process misapplied and unposted customer payments.
• Complete various reports in order to improve cash flow and reduce bad debt expense.
• Conduct employee training and development.
• Perform other duties as assigned.

Benefits

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short Term Incentive Pay (STIP) Plan
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
• Hybrid Work Schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED