Billing and Payments Specialist

Carvana•Tempe, AZ

About The Position

ADESA, a Carvana-owned company, currently operates over 50 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team The Billing & Payments Specialist (Senior Specialist, Financial Operations) is highly knowledgeable about AMS and Salesforce and strives to provide a seamless experience for all customers. This individual will support our wholesale marketplace operations, ensuring that our internal and external clients are provided an excellent standard of service and high level of customer satisfaction is maintained. The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential. Successful incumbents will be effective written and oral communicators and able to assist customers throughout the post-sale process. If you are customer focused, detailed oriented, and accurate, with strong problem-solving abilities, apply now!

Requirements

High School or GED required
Minimum 3 year of office experience, preferably in the automotive industry
Experience with payment processing or accounts receivable required
Must be 18 years of age and have a valid driver’s license
Effective communication skills both written and oral
Proven track record of excellent customer service skills with the ability to develop strong working relationships and interact with all levels across the organization as well as external stakeholders
Proven ability to multitask while maintaining attention to detail
Confidentiality and integrity while handling sensitive information
Proven track record in showing initiative and ownership
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications

Nice To Haves

Bachelor’s Degree in a related field preferred
Experience and proficiency with AMS and Salesforce preferred
Experience and proficiency with Excel or Google Sheets preferred

Responsibilities

Ensure customers receive attention, and resolve customer issues, in a prompt, efficient and courteous manner.
Support incoming calls and e-mails by demonstrating friendliness and proper etiquette with both internal and external customers.
Ability to multitask while keeping a high degree of accuracy.
Post journal entries and research transactions in AMS.
Receive incoming payments and process outgoing payments.
Manage receivables, including contacting the customers for payment.
Use strategic thought to research and process customer issues.
Work directly with floor plan companies to check availability and submit floor plan packets or payment transmissions.
Know when to escalate customer issues which require next level review or technical expertise.
Proactively provide feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
Ability to work and communicate cross functionally throughout the organization.
Raise issues and findings during weekly meetings.
Bring a positive and contagious attitude to work each day, supporting both co-workers and customers.
Ensure proper follow-through on directives.
Know and follow company policies, standard operating procedures, and applicable state and federal laws at all times.