Billing and Payment Director

Hiscox•Atlanta, GA

3d•$135 - $175•Hybrid

About The Position

Billing and Payment Director – Hiscox USA Overview: The Billing and Payment Director is responsible for architecting and leading a world-class billing and payments capability for Hiscox US. This role is accountable for the end-to-end strategy, transformation, and operational excellence of billing, collections, and payment processes across all insurance products and channels. The Director will drive innovation, automation, and customer-centricity, ensuring seamless, compliant, and efficient billing and payment experiences that support business growth and retention. A key focus is fostering a healthy, high-performance culture and strong cross-functional collaboration with Operations, Finance, Technology, Underwriting, and Customer teams.

Requirements

Deep expertise in billing, payments, and collections platforms (e.g., Guidewire, Duck Creek, SAP, Oracle, or equivalent).
Strong knowledge of digital payment solutions, automation/RPA, and customer self-service tools.
Proficiency with data analytics, reporting, and dashboarding tools (SQL, Power BI, Tableau).
Experience with ERP, CRM, and policy administration system integrations.
Familiarity with regulatory requirements for billing and payments in insurance/financial services.
Bachelor’s degree in Business, Finance, Accounting, or related field; advanced degree preferred.
10+ years in billing, payments, or revenue operations, with at least 5+ years in insurance or financial services.
Proven experience leading transformation and modernization of billing and payment functions.
Strong leadership, change management, and stakeholder engagement skills.

Nice To Haves

Experience with large-scale billing platform implementations or migrations.
Expertise in process automation, digital transformation, and customer experience design.
Hands-on knowledge of insurance policy administration and financial systems.
Skilled in SQL, Power BI, Tableau, or similar tools for reporting and analytics.
Familiarity with Agile project delivery and change management best practices.
Ability to lead cross-functional teams and influence stakeholders at all levels.

Responsibilities

Develop and execute a forward-looking billing and payments strategy aligned with Hiscox US growth objectives, regulatory requirements, and customer expectations.
Lead transformation initiatives to modernize billing and payment platforms, leveraging automation, digital tools, and best practices to drive efficiency, accuracy, and customer satisfaction.
Design, implement, and continuously improve end-to-end billing, invoicing, collections, and payment processes for all products and channels.
Champion a customer-first approach, ensuring billing and payment touchpoints are clear, transparent, and frictionless.
Partner with Operations, Finance, Technology, Underwriting, and Customer Service to optimize processes, resolve issues, and deliver seamless experiences.
Ensure all billing and payment operations adhere to regulatory, audit, and internal control standards; proactively manage operational risk and compliance.
Establish robust reporting, analytics, and dashboards to monitor billing performance, identify trends, and drive data-driven decision-making.
Build, mentor, and inspire a high-performing billing and payments team, fostering a culture of accountability, innovation, and continuous improvement.
Lead change initiatives, ensuring effective communication, training, and adoption of new processes and technologies across the organization.

Benefits

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks