Billing and Collections Operations Leader

Anglian Water Services•Lincoln, NE

10d•$55,000•Onsite

About The Position

Realise your potential! We are recruiting for Billing & Collections Operations Leader on a permanent basis! You’ll manage the Proactive, Resolutions, Data Integration and Customer Leakage Enforcement teams. The teams work across multiple billing, collection and consumption activities from resolving payment problems to enforcing large leak repairs. Working closely with other teams across the business to provide a holistic customer service, you’ll build and maintain effective internal and external stakeholders relationships. You’ll provide leadership, development, active engagement and support to your teams to ensure targets, SLA’s and KPI’s are continually reviewed with both our customer and business expectations being met. As our new Billing & Collections Operations Leader, you’ll be highly motivated, passionate about service and have the customer at the heart of everything you do.

Requirements

Possess excellent communication skills, able to build co-operative working relationships at all levels
Be self motivated and apply good judgement and decision making skills
Have a strong influencing capability
Proven leadership skills
Able to demonstrate customer service improvements
Understand main customer journeys and processes

Benefits

Full private healthcare with no excess
26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
A flexible working culture
Competitive pension scheme – we double-match your contributions up to 6% (18% total)
Life Assurance at eight times your salary
Personal Accident cover – up to 5x your salary
Bonus Scheme
Lots of great discounts
Flexible benefits to support your wellbeing and lifestyle
Paid time off when you’re physically and mentally unwell
An excellent Family Leave package – to help you support your family