Billing and Client Relations Coordinator

Becker And Poliakoff•Fort Lauderdale, FL

45d

About The Position

Becker was honored by U.S. News & World Report as one of the best law firms to work for in both the 2024 and 2025 inaugural lists, reflecting our strong commitment to employee well-being, professional development, and a supportive workplace culture. Come be a part of our award-winning team! Becker is a diverse, multi-practice, commercial law firm with international affiliates and offices in Florida, New York, New Jersey and Washington, DC. Becker prides itself on client focused services and a commitment to always exceeding our client's expectations. Since 1973, we have been focusing on building a culture that is collaborative, creative, and passionate about growth. We offer a comprehensive benefits package including Employer-Paid benefits, Mental Health coverage, and even a 401k match! To fulfill our commitment to our employee's health and safety, Becker has committees - such as the Mental Health and Wellness Committee - that ensures our employee's individual health is always a priority. We provide every incoming employee with individualized training to ensure that they are experts on Becker's use of above-industry-standard software and in their role. We are seeking a highly organized and proactive Billing and Client Relations Coordinator to join the accounting team. The ideal candidate will excel in a professional and team-oriented environment. The role requires excellent communication skills, meticulous attention to detail, and the ability to thrive in a fast-paced environment.

Requirements

An Associate's degree in accounting or similar combined with five or more years of related experience in accounting procedures, billing, and client relations.
At least three years' experience in a law firm is required.
An ability to manage multiple priorities and work effectively in a fast-paced environment.
Must respond effectively to the most sensitive inquiries and complaints and possess strong verbal and written communication skills.
Must have experience in Aderant Expert (preferred) or similar legal software—Microsoft Office experience with proficiency in Excel.

Responsibilities

Work under the direction of the Client Relations Manager to ensure that all incoming communication such as emails/correspondence and calls are addressed promptly.
Provide timely, courteous, and professional responses to client inquiries, ensuring a high level of service.
Respond to internal inquiries from attorneys and staff regarding client accounts and billing matters.
Provide clients and attorneys with accurate account balance information upon request.
Keeping organized records of client communication and follow-ups using Outlook mailbox tools.
Ensure that billing and reminder statements are prepared timely.
Communicate with clients regarding past due balances.
Generate on-demand billing as needed.
Responsible for updating attorneys' rates, completing billing adjustments, address changes, and updating the matter frequencies before initiating the billing process.
Ensure compliance with firm policies and procedures related to billing and client communication.
Any and all other duties as assigned.