About The Position

The Billing & Accounts Receivable Manager is responsible for the full cycle of Billing & Accounts Receivable including all aspects of monthly closing and financial reporting. This position will work closely with the Finance Department and operations to ensure all money owed to the company is billed and received correctly and in a timely fashion. The position will need the capacity to meet the complex, diverse, dynamic and fast paced environment.

Requirements

  • Bachelor’s Degree in Business or equivalent.
  • Minimum of five (5) years of relevant experience with a minimum of three years in a supervisory role
  • Knowledge of professional fee billing, reimbursement, Medicaid regulations, and medical terminology is required
  • Working knowledge of regulatory requirements pertaining to health care operations and their impact on operations
  • Strong problem-solving skills and ability to make timely decisions
  • Strong attention to detail
  • Experience with an ERP system utilization and implementations
  • Make decisions that are guided by precedents, policies and objectives.
  • Excellent written and verbal communication skills required for internal and external customers.
  • High attention to detail, analytical and process oriented.
  • Broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations.
  • Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.

Responsibilities

  • Manage the day to day billing and accounts receivable operations within the department.
  • Work closely with IT department.
  • Responsible for correct coding and oversight for ensuring accurate reimbursement for services billed.
  • Completes monthly AR reconciliation process to ensure that all services are billed in a timely manner. Analyzes month end reports, identifying opportunities for process improvements.
  • Prepares various reports for customers and management.
  • Reviews changes in customers authorized services as needed to determine/address billing authorization problems. Coordinates efforts regarding authorization issues and tracks follow through of staff to correct issues timely.
  • Responsible for constant and continual education of the affected employees on changes in coding and documentation requirements.
  • Review contracts and enter billing information into system and facilitates the onboarding process for new customers to assure prompt ability to bill for services.
  • Planning and structuring the department workflow and staffing - including overseeing hiring, training, goal setting and managing performance with regular feedback.
  • Oversee timely posting and application of cash payments received to applicable invoices.
  • Reconcile and resolve customer past due accounts including interaction with Client Service Representatives.
  • Manage and respond to customer inquiries and invoice disputes.
  • Identification and resolution of invoicing errors.
  • Address problems that are highly varied, complex and often non‐recurring, requiring staff input, cross-functional collaboration and innovative diagnostic techniques to resolve issues.

Benefits

  • 401(k)
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Parental Leave
  • Professional Development Assistance
  • Referral Program
  • Tuition Reimbursement
  • Vision Insurance
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