Analyst SR, Customer Service - Billing

Southern Company•Atlanta, GA

4h•Onsite

About The Position

The Billing Analyst role is to ensure the timely and accurate billing of Georgia Power’s Lighting and Smart Services Business Unit, Video Surveillance, Colocation, & Power Services customers. The Billing Analyst also conducts periodic audits of billing records and investigates and resolves customer disputes. The Billing Analyst will also support the customer collections process, including contacting customers on past due invoices as needed.

Requirements

Demonstrated technical expertise
Extensive CSS knowledge
High degree of proficiency in advanced desktop applications (Excel, Access)
Customer Service / Marketing-Sales experience required
Working knowledge of Customer Service Standards
Working knowledge of Electric Service Rates and Tariffs for Commercial and Industrial Customers
Working knowledge of Commercial, Residential, Industrial, and Governmental lighting contracts and their terms & conditions
Working knowledge of C&I and Governmental Distribution Construction contracts, terms, and conditions
Working knowledge of C&I and Governmental Forestry Services contracts, terms, and conditions
Working knowledge of Concepts of business compliance and controls
General knowledge of databases
Demonstrated analytical and problem-solving ability
Demonstrated technical aptitude and technical innovation
Personal Leadership
Ability to work with less direct supervision
Support a challenging, fast paced work environment
Makes sound decisions
Strong interpersonal and organizational skills
Relationship and Team Builder at all levels

Nice To Haves

Bachelors’ Degree preferred
Experience in complex rates, processes and/or billing applications strongly desired

Responsibilities

Coordinate all activities for LSSBU and Power Services accounts to ensure accurate and timely billing for unregulated, governmental, and regulated customers.
Serve as a central liaison for Marketing Key Account Managers, National Accounts, Pricing & Rates, Region Customer Service, Metering Specialists, and the Meter Data Management Team.
Coordinate all activities with Lighting Services Sales, Engineering, Materials and Coordination Specialists to ensure all data is available for monthly billing.
Establish new LSSBU accounts and appropriately apply rate/rider combinations that adhere to Georgia Power Company Rules and Regulations.
Coordinate the billing of New Contracts, Broken Contracts, NESBs and other items for one-time billing and on-going monthly charges.
Review new unregulated commercial contracts and ensure all quality control validations are completed and that the contract is correct and accurate.
Maintain accurate billing documentation for customer accounts through CSS, LAMP, Power Services Database, and Documentum.
Resolve WFM’s and perform all associated monthly CSS compliance requirements.
Communicate with engineering and sales as corrections are needed.
Find historical data for billing adjustments, auditing, etc.
Analyze billing results based on commercial contracts & the appropriate regulated tariff such as Energy Outdoor Lighting (EOL), Time of Use (TOU), etc.
Proactively communicate as needed to add customer value.
Analyze prints and maps to understand and reconcile data.
Review data base to find pertinent information.
Adhere to all applicable compliance regulations for adjustments to electric service, rate/rider specific contract requirements, retention of documentation, and obtaining appropriate approvals as necessary.
Utilize internal LSSBU, Power Services, and GPC software for all offline calculations and monthly billing validation.
Assist internal customers with Lighting and Power Services questions and communicate accordingly.
Support the sales team to improve customer value and enhance sales.
Assist with updating processes and communications as new businesses are added.