Billing Analyst to Senior Billing Analyst

Unitil Service Corporation•Concord, NH

About The Position

This position monitors and processes all monthly and final bills and other miscellaneous billing transactions in accordance with department standards, Company policy, and government regulations to ensure accurate and timely delivery of customer invoices. The role requires effective communication with internal departments, client companies, and cross-functional areas to foster a positive working environment and provide necessary billing information. The analyst will work closely with the Department Supervisor and Manager to meet department and Company goals, assist with training and support for representatives, and contribute to process improvements for efficient customer and client company responses.

Requirements

Associates Degree or equivalent experience required
Ability to successfully work in a changing environment
Demonstrated reliability and flexibility.
Excellent oral & written communication skills.
Possess strong analytical and mathematical skills.
Excellent PC and organizational skills.
Ability to interpret Company tariffs, rules and regulations and similar documents.
Ability to perform required responsibilities in an accurate and timely manner.
Must have the ability to work within strict timeframes to meet month end deadlines.
Demonstrated ability to train others and communicate procedures clearly and accurately.

Responsibilities

Review, monitor and correct all billing exceptions that appear on the daily and final billing reports.
Update and monitor the monthly billing schedule.
Effectively communicate with client companies to ensure that all meter reading routes are read according to Company standards and all readings are downloaded and uploaded according to procedures to ensure timely billing.
Initiate the proper work orders, when required, in order to gather additional information to assist in making necessary billing corrections.
Possess advanced knowledge of and ability to use and following systems for billing purposes; GTRAC, Command Center, EMIS eMDS, MeterSense, and COGNOS.
Monitor and work on accounts that appear on the No Bill report to the maximum number of customers are billing on a monthly basis.
Correctly bill various types of accounts including but not limited to Net Meter accounts, Time of Use accounts, Electric and/or Gas Demand accounts.
Provide prompt support and training to Customer Relations Representatives, Credit Representatives, and client company personnel with regard to all billing procedures.
Assist personnel in analyzing and identifying all accounts that need to be corrected and re-billed, including mixed meters, stuck meters, incorrect meter readings, meter constants, rate calculations and incorrect rate class codes.
In accordance with Company standards and regulatory requirements, process the actual corrections and communicate the appropriate information according to procedure.
Prepare customer correspondence to include customized letters and spreadsheets for corrected bills, to ensure customers receive an accurate and timely explanation of charges and adjustments.
Provide support and assist with the training of others within the department.
Provide assistance and coverage for other members of the department, as required, to ensure that all billing responsibilities are completed accurately and in a timely manner.
Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies.
Perform annual rate reviews to ensure customers are assigned the proper rate classification in accordance with the requirements of the Company tariff, according to customer usage and billing rate.
Responds to unforeseen situations and undertakes and completes assignments and special projects as assigned by supervisor or manager.