Billing Administrator

GFL Environmental • Westlake, LA

1d

About The Position

This role supports daily billing system operations and provides assistance to the Corporate Call Center for GFL Environmental. Key Responsibilities Deliver professional customer service to internal and external customers via phone, email, web, or in person Produce monthly centralized billing and call center metrics, revenue analysis, and reports Generate accurate billing for residential, temporary, and commercial customers Identify, track, prevent, and report revenue leakage; implement corrective and preventative actions Lead the Cycle Level Loading Project to ensure level-loaded billing Prepare, maintain, and distribute standard and ad-hoc billing reports Test and audit acquisition data related to customer information and billing Analyze billing, revenue, and customer trends and issues Process and analyze invoicing files for Corporate Accounts Coordinate with branches to communicate reroutes, price increases, and mailers to the Corporate Call Center Train new staff members Provide billing support to branches for PC Scales and Tower systems Serve as escalation support for Corporate Call Center billing and service issues Ensure PCI compliance for payment processing Maintain service levels and performance metrics to support total customer satisfaction Answer incoming calls from multiple branches, following branch-specific procedures (payments, service routing, e-billing enrollment, new services, cancellations) Provide backup support to the Contract Data Entry group Maintain a professional, positive attitude and orderly workspace Ensure compliance with all applicable laws, regulations, and company policies Perform additional duties as assigned

Requirements

• Minimum 2 years of accounting-related experience (billing, collections, IT) or equivalent combination of education and experience
• Proficiency with Tower, PC Scale, JD Edwards, and MS Office (Word, Excel, Outlook, Access, Project)
• Ability to operate standard office equipment
• Knowledge, Skills & Abilities Proactive, solution-oriented team contributor
• Strong leadership, customer service, and communication skills (verbal and written)
• Excellent attention to detail, analytical, and reporting skills
• Strong organizational and strategic thinking abilities
• Ability to work under pressure, meet deadlines, and perform in a fast-paced environment
• Physical & Mental Demands Ability to sit, stand, walk, reach, use hands, and communicate effectively
• Visual requirements include close vision, peripheral vision, and focus adjustment
• May be required to work more than 40 hours per week based on operational needs

Nice To Haves

• Waste industry experience preferred

Responsibilities

• Deliver professional customer service to internal and external customers via phone, email, web, or in person
• Produce monthly centralized billing and call center metrics, revenue analysis, and reports
• Generate accurate billing for residential, temporary, and commercial customers
• Identify, track, prevent, and report revenue leakage; implement corrective and preventative actions
• Lead the Cycle Level Loading Project to ensure level-loaded billing
• Prepare, maintain, and distribute standard and ad-hoc billing reports
• Test and audit acquisition data related to customer information and billing
• Analyze billing, revenue, and customer trends and issues
• Process and analyze invoicing files for Corporate Accounts
• Coordinate with branches to communicate reroutes, price increases, and mailers to the Corporate Call Center
• Train new staff members
• Provide billing support to branches for PC Scales and Tower systems
• Serve as escalation support for Corporate Call Center billing and service issues
• Ensure PCI compliance for payment processing
• Maintain service levels and performance metrics to support total customer satisfaction
• Answer incoming calls from multiple branches, following branch-specific procedures (payments, service routing, e-billing enrollment, new services, cancellations)
• Provide backup support to the Contract Data Entry group
• Maintain a professional, positive attitude and orderly workspace
• Ensure compliance with all applicable laws, regulations, and company policies
• Perform additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed