Billing & Accounts Receivable Specialist

CGCB Associates LLC • Norwich, NY

1d • $20 - $24 • Onsite

About The Position

We are seeking a diligent and detail-oriented Billing and Accounts Receivable Specialist to join our team in the Portable Sanitation industry. The ideal candidate will manage customer invoicing, ensure timely collection of payments, respond to incoming phone inquiries, and maintain accurate financial records. This role also involves delivering an exceptional customer experience by professionally and promptly identifying and resolving customer concerns. The successful candidate will develop a strong understanding of RTG’s sales process, service model, methodology, as well as relevant systems and product knowledge.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree in Accounting or related field preferred.
• Minimum of 2-3 years of experience in billing and accounts receivable, preferably in the portable sanitation industry.
• Strong knowledge of accounting principles and practices.
• Proficiency in Microsoft Office Suite, especially Excel, and accounting software (e.g., QuickBooks).
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Attention to detail and high level of accuracy.
• Strong problem-solving and analytical skills.

Responsibilities

• Generate and send out customer invoices accurately and in a timely manner.
• Monitor accounts to ensure payments are received within the established terms.
• Reconcile accounts and resolve any discrepancies or issues with customers/banks.
• Follow up on outstanding accounts and coordinate with customers to secure payment.
• Process credit card payments, checks, and other forms of payments received.
• Prepare and maintain monthly, quarterly, and annual financial reports related to accounts receivable.
• Collaborate with the sales and operations (customer success) teams to address billing and invoicing inquiries.
• Maintain accurate and up-to-date customer records in the accounting system.
• Assist with month-end closing activities and account reconciliations.
• Generate Accounts Receivable and Cash reports and summarize key trends for management.
• Adhere to company policies and procedures related to billing and accounts receivable.
• Build and maintain a mastery of the Accounts Receivable systems. Work with any customers to investigate and resolve issues relating to Accounts Receivable or related reporting.
• Professionally answer a high volume of inbound calls
• Professionally answer all e-mail contacts
• Develop new and maintain existing partnerships with RTG customers
• Maintain a comprehensive knowledge of all RTG products and services: act as the subject matter expert
• Follow-up on all customers' needs and manage accordingly through identification, qualification and follow through
• Produce quotes and work orders through company systems
• Other duties, as assigned.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED