Billing Account Specialist Lead

UnityPoint Health•West Des Moines, IA

58d

About The Position

Take a leading role in ensuring smooth, efficient daily operations within the Central Billing Office, stepping in for the Billing Supervisor as needed. Provide hands-on training for new team members and offer ongoing support to staff as they navigate process changes, questions, and day-to-day responsibilities. Proactively run and analyze key reports to monitor A/R performance and help drive the overall success of the CBO. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.â¯ Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High School or Vocational School graduate.
Valid driver's license when driving any vehicle for work-related reasons.
Previous homecare office experience.
Use of usual and customary equipment used to perform essential functions of the position.

Responsibilities

Answer questions and resolve problems related to billing operations as billing expert.
Performs complex billing functions such as cleanup of large accounts with multiple months of billing, and multiple payer issues. Work with insurance companies on difficult cases such as multiple accounts not getting paid correctly and coding issues.
Work A/R Reports which would include; submitting paper claims, working denials to assure proper payment of claims, prepare documents for secondary filing, and handle any inquiries regarding claims/reports.
Share responsibility through timely communication of identified problems to assure proper payment on claims.
Orient and train new staff