Bilingual Texting Supervisor, Remote - Part-Time

Kids Help Phone

2d•Remote

About The Position

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. As a supervisor, the role is to : Supervise volunteer crisis responders through an online platform; Ensure that people who use our service receive timely, high-quality support Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols; Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us; Liaise with emergency and child protection services as required; Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.; Work as a team with other supervisors, maintaining ongoing communication and collaboration; Other duties as assigned

Requirements

Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields)
A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision
Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
Knowledge of laws and services that affect the lives of Canadian children and youth
Good clinical judgment and understanding of confidentiality role and limitations
Ability to prioritize, make decisions in a crisis, communicate and work as a team
Willingness to work in a 24/7 environment
Bilingualism (French and English

Nice To Haves

Master degree in these fields or related field is considered an asset

Responsibilities

Supervise volunteer crisis responders through an online platform
Ensure that people who use our service receive timely, high-quality support
Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols
Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us
Liaise with emergency and child protection services as required
Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.
Work as a team with other supervisors, maintaining ongoing communication and collaboration
Other duties as assigned