Bilingual Tenant Advocate

Community Economic Defense Project • Denver, CO

12d • $60,000 • Hybrid

About The Position

The Eviction Diversion Bilingual Tenant Advocate will play a vital role in supporting individuals and families facing housing instability by providing financial assistance for rental payments and facilitating access to community resources. This is a hybrid role that will require in-person work 2-3 days per week. The organization may evolve its requirements based on client needs.

Requirements

• Bilingual in English and Spanish required.
• Passion for direct service, working with tenants, low-income folks, and working people, from diverse backgrounds and experience
• Deep commitment to equity, racial, social, and economic justice
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
• Ability to work under pressure and meet deadlines
• Ability to work independently and as part of a team
• Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
• Brilliant written and verbal communication skills
• Proficient in Microsoft Office, and the Google Suite. Proficiency with Salesforce, HubSpot or similar CRM desired.
• Comfort with ambiguity in a fast-paced, all hands-on-deck environment.
• Ability to work collaboratively with people of diverse personal and professional backgrounds with a focus on social, racial justice, and equity.

Responsibilities

• Work one-on-one with clients to assist and facilitate the complete submission of an online rental assistance application. Tenant Advocate/Case managers will be the ongoing point of contact for the applicant until the application is complete.
• Case processing goals are set on a weekly basis with the expectation that it will be achieved
• Conduct intake at CEDPʼs Denver Office which requires in-person work two/three days per week
• Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process.
• Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting.
• Assist and work with applicants identified through outreach, as well as applicants referred by DOH and/or by its contractors regardless of which county the Applicant resides, as directed.
• Serve as the liaison for housing stability services referrals based on the Application Prioritization.
• Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed.
• Communicate with all parties in a timely, respectful and professional manner
• Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners
• Gather/collect, review and log required documents and information to support the accurate and timely processing of cases
• Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams
• Understand key success measures for your role
• Maintain and update databases and tracking systems accurately and as designated
• Respond to all case-related queries
• Ensure efficient, accurate and effective administrative information and assistance
• Participate in CEDPʼs ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
• Work directly in person with clients for Rental Assistance intake, this can include working legal clinics at various courthouses throughout Colorado or at CEDP Offices.

Benefits

• competitive pay
• flexible time off
• benefits package (including medical, dental, vision)
• 401(k)
• A base salary of $60,000 a year, plus a $1,000 per year hybrid employee salary adjustment
• All employees receive a technology stipend of $720 per year
• Employees who utilize two languages or more at work are eligible for a $2,000 salary differential per year added to the salary grade listed above. Language assessment will be conducted by the organization as a requirement to receive the differential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed