Bilingual Teller (Part-Time)
About The Position
Join Our Team as a Bilingual Teller (Part-Time) at IHMVCU! IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, creating alignment with their goals and promoting continual growth. We are seeking a member-focused Bilingual Teller with a passion for building lasting relationships and enhancing member satisfaction to join our team. We value strong interpersonal skills and welcome candidates of all professional backgrounds. If you excel at connecting with people and providing superior service, your experience will be a great match, even if you're new to the financial services industry. As a Bilingual Teller, you will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions to member needs. This position is based at our East Moline, Illinois location, however r egional travel to assist other branch locations may occasionally be required. Education and Experience: High School Diploma or equivalent, additional education in finance, business or related field is a plus. Relative experience in customer support, problem solving and providing quality service is preferred. High level of integrity and commitment to exceptional member service with genuine desire to help others. Ability to build rapport quickly, actively listen and develop strong member relationships. Strong attention to detail skills and commitment to accuracy. Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment. Professional Bi-lingual skills in Spanish and English is required.
Requirements
- High School Diploma or equivalent, additional education in finance, business or related field is a plus.
- Relative experience in customer support, problem solving and providing quality service is preferred.
- High level of integrity and commitment to exceptional member service with genuine desire to help others.
- Ability to build rapport quickly, actively listen and develop strong member relationships.
- Strong attention to detail skills and commitment to accuracy.
- Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.
- Professional Bi-lingual skills in Spanish and English is required.
Responsibilities
- Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
- Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
- Responds to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
- Follow all cash, dual control and daily work documentation procedures, to include balancing all work and cash drawer daily.
Benefits
- Outstanding training
- Competitive compensation
- 401(k) with company match and profit sharing
- Paid time off with paid holidays
- Life Insurance
- Paid Community Volunteering
- Education reimbursement
- Fitness reimbursement
- Health insurance including dental and vision
- Flexible Spending Accounts & Health Savings Accounts
- Employee Assistance Program (EAP)
- Access to fitness center
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
