Bilingual Surgical/Front Desk Coordinator

CarePoint Health • West Orange, NJ

8d

About The Position

General Purpose of Position:
Performs a variety of duties including but not limited to: Assisting physicians with patient care, clerical handling, environmental and organizational tasks. Provides information to patients regarding clinical services, clerical duties such as: for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.

Requirements

• High school diploma or general equivalency diploma (GED)
• Bariatric and GYN scheduling a major plus
• Electrocardiogram (EKG), vital signs, venipuncture, capillary and injection experience
• Minimum of one year of recent experience working in a medical facility as a medical assistant or externship completion in a medical office.
• Minimum three to five years of scheduling experience, with one year of experience in a clinical setting, preferably a medical practice.
• Knowledge of medical practice protocols related to appointment scheduling.
• Knowledge of medical terminology for interpreting physician instructions and patient needs.
• Knowledge of confidentiality requirements related to patient information.
• Ability to communicate instructions clearly.
• Ability to collaborate with all levels of clinicians and staff to meet needs.
• Ability to analyze data reports and make recommendations for improvement.

Responsibilities

• Receives and reviews the Surgical Booking Packet from all Specialists for accurate documentation.
• Confirms the receipt of consents for special procedures as required by the different payors.
• Ensure that the patients have completed checked off items (journey list, bariatrics, Radiology Breast) as assigned by physicians and insurance.
• Coordinates the surgery date with the patient and hospital departments according to the doctor’s schedule and block time.
• Properly documents the surgical schedule in a clear and concise way and distributes to the doctor and staff as appropriate.
• Works with hospital and patients to arrange for PAT’s and medical clearance as needed.
• Arrange with other specialties such as GI and plastics when needed.
• Assisting physicians with patient care.
• Preauthorizes all procedures across all payors.
• Provides information to patients regarding clinical services.
• Confirms surgical appointments for the next day and relates clear instructions such as fasting, etc.
• Submit peer to peer reviews for GI, General Surgery and all other Specialties
• Management of phones to include answering, appointment scheduling, proper routing of calls and screening of patient requests.
• Maintains patient confidentiality and complies with HIPAA regulations
• confirming appointments, verify insurance, verify I.D. of each patient, pre-authorizations, no auto RX refills without Doctor’s permission, problem log, return phone calls, patient paperwork to be completed within 72 hours, patients are seen in order of scheduled appointment.
• Other duties as assigned.

Benefits

• Competitive compensation based on experience and qualifications: When determining the compensation, several factors may be considered including, years of relevant experience, credentials, union contracts, education, and internal equity.
• Comprehensive health, dental, and vision insurance
• 401K, Retirement savings plan
• Generous Paid Time Off (PTO) and paid holidays
• Tuition Reimbursement
• Opportunities for professional growth, development, and continuing education
• Employee wellness programs and resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED