Bilingual Support Analyst - Spanish
About The Position
GDC IT Solutions is currently seeking a Bilingual Support Analyst - Spanish. This is a fully remote opportunity with an 2:00 AM to 10:00 AM shift, Monday through Friday. Position Overview The Bilingual Support Analyst should possess strong technical troubleshooting skills and a solid foundation in customer service, with a focus on providing support to both technical and non-technical end users. Proficiency in both English and Spanish is essential to communicate effectively with a diverse user base. The ideal candidate will have experience with remote support via phone and email, as well as familiarity with various desktop operating systems, MS Office, and web applications. In addition, knowledge of LAN/WAN technologies, Active Directory, and basic PC hardware troubleshooting is a plus. This individual will be responsible for efficiently managing user support tasks, maintaining professionalism and patience when addressing user inquiries, and ensuring seamless communication across all support channels with minimal supervision.
Requirements
- Fluent in both Spanish and English
- Outstanding customer service skills with the ability to support end users remotely via phone and email
- Patient and professional when supporting non-technical users
- Strong verbal and written communication skills are essential
Nice To Haves
- 1–2+ years of customer service support experience preferred
- Experience supporting the Manufacturing and/or Healthcare industries is a plus
- Familiarity with the following is a plus:
- Desktop operating systems, including Windows XP Professional and Windows 7
- Proficiency in the MS Office suite and web applications
- Experience with Active Directory Administration, Lotus Notes, and IBM Client Access
- Knowledge of PC hardware configurations and troubleshooting
- Understanding of LAN/WAN technologies
Responsibilities
- Provide customer service support in both English and Spanish, ensuring effective communication with all users
- Offer customer service assistance to both technical and non-technical end users
- Flexibility to work off-hours or shifts, as needed
Benefits
- Cutting Edge Technology and Innovation
- Career Growth Opportunities
- Employee-Centric Environment
- Comprehensive Benefits Package
- Holiday and Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
