Bilingual Store Manager

ACE Cash Express • La Mesa, CA

1d • Onsite

About The Position

The Store Manager serves as the face of ACE Cash Express to customers, providing customer service and facilitating sales. This role involves building professional relationships with customers and gaining in-depth knowledge of the company's lending (where applicable), check cashing, and card services. Store Managers are expected to understand customers' unique needs, recommend appropriate products, and support Sales Associates. They manage operations, drive overall store performance, which includes cash handling, check cashing, lending, bill pay, and card services, with a strong attention to detail. The position requires prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines. Store Managers should possess an entrepreneurial spirit, work independently, and embrace accountability for overall store performance, focusing on building trust through active listening, effective communication, and empathy.

Requirements

• High school diploma or equivalent
• Ability to work 10-12 hours in a confined work area (contingent on state specific labor laws)

Nice To Haves

• Bilingual – Spanish Preferred
• Proficiency in Spanish
• Two or more years of retail experience

Responsibilities

• Serve as the face of ACE Cash Express to customers
• Provide customer service and facilitate sales
• Build professional relationships with customers
• Gain in-depth knowledge of lending (where applicable), check cashing, and card services
• Understand customers’ unique needs and recommend appropriate ACE products and services
• Support Sales Associates and guide them toward success in their roles
• Prioritize active listening, clear communication, and empathy in all customer interactions
• Manage operations and drive overall store performance, which may include cash handling, check cashing, lending, bill pay, and card services, with a strong attention to detail
• Prioritize accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines
• Work independently, embracing accountability for overall store performance
• Build trust with customers by listening actively, communicating effectively, and empathizing with their challenges
• Understand the diverse range of financial products and services that ACE offers

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Paid holidays
• Sundays off
• Flexible schedules
• Tuition reimbursement
• Short-term disability
• Long-term disability
• Basic life and AD&D for full-time associates
• 401k plan participation for all associates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees