Bilingual Store Manager

ACE Cash Express•La Mesa, CA

19h•Onsite

About The Position

The Store Manager serves as the face of ACE Cash Express to our customers. On top of providing customer service and facilitating sales, you will also build professional relationships with customers, and gain in-depth knowledge of our lending (where applicable), check cashing and card services. ACE Cash Express employees are our company's greatest asset. We empower all store managers to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed. ACE Cash Express is a workplace where: Collaborating and teamwork thrive. On-the-job learning and development activities are available. Excelling in your role and assisting others on the team is encouraged. Strengthening relationships with customers, partners, and colleagues happens every day. Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles.

Requirements

Entrepreneurial spirit and ability to work independently, embracing accountability for overall store performance.
Ability to build trust with customers, listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service.
Understanding of the diverse range of financial products and services that ACE offers.
High school diploma or equivalent is required.

Nice To Haves

Proficiency in Spanish is welcomed in most of our markets.
Two or more years of retail experience.

Responsibilities

Understanding customers’ unique needs and recommending appropriate ACE products and services.
Supporting Sales Associates and guiding them toward success in their roles.
Prioritizing active listening, clear communication, and empathy in all customer interactions.
Managing operations and driving overall store performance, which may include cash handling, check cashing, lending, bill pay, and card services, with a strong attention to detail.
Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines.