Bilingual (Spanish) Receptionist/Scheduler - FULL TIME

Talking Tadpoles LLC•Saginaw, TX

About The Position

NOTE: To avoid conflict of interest, Talking Tadpoles does not hire guardians or siblings of current or former patients. Are you looking for a supportive and fast paced environment interested in fostering your professional growth? Do you love interacting with parents and children on a daily basis? Are you looking for a fun and collaborative team? If you are, we're excited you've found us. At Talking Tadpoles, we believe that every child is an individual and deserves the best care available. We are dedicated and passionate about the therapy we provide, and our mission is to help children and their families reach their goals through exceptional and compassionate therapy. Every position in our organization helps to achieve this goal. The Office Coordinator position is a vital part of the Talking Tadpoles administrative team and is the first point of contact for families who partner with TT. This position delivers excellent customer service to patients, their families, referring physicians, and therapists. The ideal Office Coordinator candidate is highly organized, customer/client-focused, self-motivated, reliable and has a keen attention to detail, excellent time management skills, exceptional interpersonal skills, and is able to adapt to new processes quickly. This role requires, daily, a mix of high-quality personal engagement with families and other team members on the phone, in person, and through email. The Office Coordinator serves as primary point of contact for patients and families for the practice and reports to the Office Coordinator Lead, unless otherwise directed.

Requirements

Ability to use computers, tablets, and electronic health record systems for documentation,scheduling, and communication
Ability to maintain professional boundaries, ethical conduct, and confidentiality at all times

Responsibilities

Establish and maintain patient records in hard-copy and electronic formats
Use exceptional written and verbal communication in English with families and clients of Talking Tadpoles via phone, text, email or in person
Maintain confidentiality and compliance with HIPAA regulations in all interactions.
Support therapists in maximizing their schedules and accommodating families' changing needs and availability through reschedules.
Collect payment at time of service
Serve as liaison for parent/caregiver(s) between all departments (clinical, administrative, billing, etc.) at Talking Tadpoles.
Maintains attendance policy with families by discussing attendance requirements and following up to offer reschedules.
Performs Supply Order monthly
Represent the clinic in the community in a professional manner
Ability to maintain regular, punctual attendance
Ability to arrive to assigned locations at required time
Ability to work scheduled hours
Meticulous attention to detail over the course of the workday
Ability to sustain physical and mental activity throughout a scheduled workday
Ability to remain calm and professional in emotionally charged or high-stimulation environments
Ability to lift and carry up to 30–40 pounds occasionally
Ability to maintain prolonged standing or sitting
Other duties as assigned.