Bilingual (Spanish) New Patient Coordinator

Talking Tadpoles•Fort Worth, TX

8d•$17

About The Position

Note: To avoid conflict of interest, Talking Tadpoles does not hire guardians or siblings of current or former patients. Are you looking for a supportive and fast paced environment interested in fostering your professional growth? Do you love interacting with parents and children on a daily basis? Are you looking for a fun and collaborative team? If you are, we're excited you've found us. At Talking Tadpoles, we believe that every child is an individual and deserves the best care available. We are dedicated and passionate about the therapy we provide, and our mission is to help children and their families reach their goals through exceptional and compassionate therapy. Every position in our organization helps to achieve this goal. The New Patient Coordinator is a vital part of the Talking Tadpoles administrative team and is the first point of contact for our families and physicians who partner with TT, as it relates to processes for customer service, intake & referral management, and new patient scheduling. The New Patient Coordinator is highly organized, customer/client-focused, self-motivated, reliable and has a keen attention to detail, excellent time management skills, exceptional interpersonal skills, and is able to adapt to new processes quickly. This role requires, daily, a mix of high-quality personal engagement with families and other team members on the phone, in person, and through email. The New Patient Coordinator serves as a patient/family care advocate for the practice and reports to the New Patient Coordinator Lead and Junior Lead, and in their absence, the Operations Director.

Responsibilities

Fluent in Spanish
Operate standard office equipment, such as computer, copier, phone and virtual fax
Establish and maintain patient records in hard-copy and electronic formats
Keep information confidential in accordance with HIPAA
Use exceptional written and verbal communication with physician offices, families and clients of Talking Tadpoles via phone, text, email or in person
Support therapists in maximizing their schedules and accommodating families' changing needs and availability
Coordinate patient referrals from physician practices
Perform all tasks associated with new patients, including initiating or making first contact, completing basic demographic information, collecting intake paperwork in a timely manner, and coordinating information between families, therapists, physicians and other departments as needed as part of the intake and authorization process
Communicate with and provide timely information with other team members in the billing department or therapy department
Detail oriented and a passion for assisting families
Ability to quickly build meaningful connections with people and deliver a high-quality customer-centric experience
Ability to independently task in a fast-paced environment
Thrives when working as part of a team and independently.
Comfortable with a significant amount of time spent engaging with clients and physician offices on the phone and email
Serve as liaison for parent/caregiver(s) between all departments (clinical, administrative, billing, etc.) at Talking Tadpoles.
Manages multiple provider schedules in company EMR
Represent the clinic in the community in a professional manner