Bilingual Spanish-Loss Mitigation/Collections Representative - Hybrid
About The Position
We're Canvas Credit Union We're passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. You'll be a loan assets guru! You are responsible for ensuring Canvas' integrity of assets and maintaining our mission of helping members afford life. You'll also be our member's right-hand person through trying times! It's a superhero job, just without the big Lycra cape. This dream job is a career. The Loss Mitigation experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, Credit Unions across the country collaborate with each other and hire from within. We are seeking candidates who possess Spanish bilingual skills for this opening. The home base for this dream job is our Home Office in Lone Tree. The Loss Mitigation Representative is responsible for preserving the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and /or recovering collateral. They will promote the credit union's mission and strive to maintain positive member relations by ensuring member contacts are conducted in a professional, ethical and responsible manner. This is a fast paced, high call volume work environment where you will be connecting with our members over the phone.
Requirements
- You are delightfully off-beat: you're different and proud of it!
- You are authentic and passionate about helping our Canvas team.
- You enjoy learning and want a career…not just a paycheck.
- You possess strong interpersonal skills and can connect with our members in a professional and calm manner.
- You've won service excellence awards and earned high fives and fist bumps for your awesomeness.
- You embrace change and seek new ways to serve our members and the community.
- You are a go-getter and self-starter and enjoy working independently.
- We are seeking candidates who possess Spanish bilingual skills for this opening.
Responsibilities
- EDUCATE our members by providing information and support through trying times.
- PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening.
- PROCESS and review Right of Offset to eligible member accounts.
- CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current.
- ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
- MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity.
- INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans.
- REVIEW and process Right of Offset to eligible member accounts.
- ADHERE to Credit Union policies and all relevant regulations in connection with collections activity.
- COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements.
Benefits
- Medical/Dental/Vision Insurance
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Paid Wellness Day
- Paid Volunteer Time
- Flexible Spending Account
- Health Savings Account
- World Class 401(k) Plan
- Tuition Reimbursement
- Rate Discounts on Qualifying Loans
- May be eligible for incentives or discretionary bonus based on results
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
