Loss Mitigation Representative

Hughes Federal Credit Union•Tucson, AZ

1d•$20 - $26

About The Position

In this role, you will assist members, staff, and third parties with general aspects of loss mitigation and repossession accounts for the credit union. Assign vehicles to third-party agencies for repossession. Process required notifications upon repossession and sale of collateral. Timely follow-up on accounts assigned for repossession to improve results with agency. Work with third-party auctions to facilitate the liquidation of collateral. Process incoming sales proceeds and associated refunds and fee invoicing. Accurately document all activity in applicable computer systems and platforms.

Requirements

Minimum of six months of similar or related experience
High school diploma or equivalent
Excellent Customer service and interpersonal communication skills
Strong organizational skills and attention to detail

Nice To Haves

Basic understanding of bankruptcies, repossessions, legal actions, foreclosures, loan extension/modifications, and collateral protection

Responsibilities

Assign accounts to third-party repossession agencies and coordinate collateral recovery.
Review loan documents, credit reports, and account history to support skip tracing and resolution.
Communicate with members to discuss account status and resolution options.
Create and send required notices including Notices of Intent and balance notifications
Process sales proceeds, refunds, redemption and insurance claims accurately.
Track account activity and document all actions in the collections system.
Partner with third party vendors and internal teams to resolve collection issues.
Ensure compliance with internal policies and applicable regulations, including FDCPA.