Bilingual Spanish/English-Loyalty Services Representative

TEKsystems • Berwyn, IL

4d • $20 - $21 • Hybrid

About The Position

We’re looking for a driven and empathetic Loyalty Services Representative to help retain policyholders and provide exceptional service. If you enjoy problem-solving and guiding customers toward better decisions, this role is for you!
What You’ll Do
Handle inbound & outbound calls from policyholders looking to cancel
Retain 22%+ of policies by explaining benefits and offering alternatives
Manage up to 40 calls/day (10‑minute average)
Assist with billing, premium collections, and basic policy/claims questions
Enter data accurately across multiple systems
Meet performance targets for quality, handle time & retention

Requirements

• Strong communication & customer service skills
• Ability to stay calm during tough conversations
• Critical thinking and problem‑solving abilities
• Contact center experience (1+ year preferred)
• High School Diploma required (Bachelor’s preferred)

Nice To Haves

• Retention
• sales
• bilingual skills
• insurance license

Responsibilities

• Handle inbound & outbound calls from policyholders looking to cancel
• Retain 22%+ of policies by explaining benefits and offering alternatives
• Manage up to 40 calls/day (10‑minute average)
• Assist with billing, premium collections, and basic policy/claims questions
• Enter data accurately across multiple systems
• Meet performance targets for quality, handle time & retention

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees