Bilingual Spanish/English-Loyalty Services Representative
About The Position
Start Your Career in Customer Loyalty – Retention Specialist! Schedule: Flexible within 7:30 AM – 6:00 PM CDT Are you great at connecting with people and turning challenges into opportunities? Join our team as a Loyalty Services Representative and help policyholders see the value in staying with us! What You’ll Do: Be the first point of contact for policyholders considering cancellation. Retain 22% of policies by showcasing benefits and offering solutions. Handle up to 40 calls a day (average 10 minutes each) with empathy and professionalism. Use your problem-solving skills to resolve issues and keep customers happy. Grow your career—start in retention and work your way into other sales roles! What We’re Looking For: Strong communication and critical thinking skills. Previous call center or retention experience preferred. Sales experience and insurance license? That’s a plus! Ability to stay calm and positive when speaking with upset customers. Bilingual in Spanish? Even better! Why You’ll Love It: Competitive pay and performance incentives. Opportunity to learn and grow in the insurance industry. Supportive team environment focused on success. Requirements: High school diploma required; bachelor’s degree preferred. Minimum 1 year in a contact center environment. Ready to turn cancellations into connections? Apply today and start building your future with us!
Requirements
- Strong communication and critical thinking skills.
- Ability to stay calm and positive when speaking with upset customers.
- High school diploma required; bachelor’s degree preferred.
- Minimum 1 year in a contact center environment.
Nice To Haves
- Previous call center or retention experience preferred.
- Sales experience and insurance license? That’s a plus!
- Bilingual in Spanish? Even better!
Responsibilities
- Be the first point of contact for policyholders considering cancellation.
- Retain 22% of policies by showcasing benefits and offering solutions.
- Handle up to 40 calls a day (average 10 minutes each) with empathy and professionalism.
- Use your problem-solving skills to resolve issues and keep customers happy.
- Grow your career—start in retention and work your way into other sales roles!
Benefits
- Competitive pay and performance incentives.
- Opportunity to learn and grow in the insurance industry.
- Supportive team environment focused on success.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
