Bilingual (Spanish/English) Customer Success Agent (Remote to Start) - Call Center

Freedom Mortgage • Ponte Vedra Beach, FL

2d • Remote

About The Position

Must be local to Jacksonville, FL and fluent in both Spanish and English. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

Requirements

• Must be local to Jacksonville, FL and fluent in both Spanish and English.
• High School Graduate/GED
• 0-1 Years related work experience preferred
• Ability to multitask and be comfortable in a fast-paced work environment.
• Top-notch communication skills
• Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

Responsibilities

• Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
• Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
• Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
• Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
• Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees