Bilingual (Spanish-English) Court Operations Associate, Housing Court, Fourth Judicial District

Minnesota Judicial Branch•Minneapolis, MN

21h•Hybrid

About The Position

Hennepin County District Court is seeking a Court Operations Associate for the Civil Division-Housing Court, which specializes in landlord-tenant disputes like evictions. This AFSCME-represented position involves performing a variety of administrative assignments, requiring excellent customer service, strong attention to detail, and technological skills in a fast-paced, high-volume, electronic environment. The role is primarily based onsite at the Hennepin County Government Center in Minneapolis, with core business hours from 8:00 a.m. to 4:30 p.m., Monday-Friday, though hours may vary. Limited remote work opportunities may be available to trained staff, requiring a reliable internet connection.

Requirements

Fluency in English and Spanish (speaking, reading, and writing).
Selected candidate will be required to pass an oral Spanish-language proficiency exam.
High school diploma or equivalent, and one (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one year.
Ability to listen and interpret the nature of a problem and the relevant context in order to apply knowledge of court practices and processes to address individual court customer’s issues.
Demonstrated ability to learn and apply new material and concepts.
Experience using Microsoft Office, Adobe Acrobat, or other electronic document applications, with the ability to learn other job-related software.
Ability to communicate effectively both verbally and in writing with court staff, court partners, judicial officers, and the general public.
Ability to meet commitments and keep projects on task.
Ability to work independently and as part of a team to achieve desired results.
Effective customer service and interpersonal skills, with the ability to de-escalate difficult customer interactions and work respectfully with people from diverse backgrounds.
Ability to work well under pressure in a high-volume, fast-paced work environment with excellent attention to detail and accuracy.

Nice To Haves

Knowledge and working experience with Minnesota Case Management Information System (MNCIS), eFile and Serve (eFS) and SharePoint.
Courtroom experience.
Experience exercising independent judgment to perform a variety of tasks in a professional manner.
Experience working independently and as part of a team to achieve desired results.
Experience conducting financial transactions in the workplace.
Fluency in a second language.

Responsibilities

Provide excellent customer service by assisting and communicating with court users in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met in person, over the phone, or through electronic means.
Provide courtroom support by working and corresponding with judicial officers, court reporters, justice partners, and court customers to effectively manage court calendars and meet the business needs of the court.
Accurately complete administrative work in an office and courtroom environment by performing high-level case processing, data entry, and financial transactions for housing cases utilizing court technology.
Coordinate, communicate, and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately.
Review and process all filings for timeliness, statutory compliance, and proper document security as required by local and courtwide policies and procedures.