REMOTE | Bilingual Spanish Customer Service Representative

Frontline Call Center • Orlando, FL

27d • $15 • Remote

About The Position

At Frontline Group, we’re hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters. Quick Overview Job Type: Full-time, Temporary (December 9, 2025 – March 31, 2026) Pay: $14.50/hour for Bilingual Spanish speakers (W2 Employee) Location: 100% Remote Orientation: December 9, 2025 from 7:00 AM PST until 2:30 PM PST Training Schedule: December 10-19, 2025, M–F | 8:30 AM – 5:00 PM PST Must have open availability, shift will include one weekend day most shifts may start at 3pm PST (permanent shift shared during training)

Requirements

• Fluent Bilingual Spanish/ English speakers (spoken and written)
• Call center or customer service experience
• Tech-savvy with ability to navigate multiple systems
• Reliable: 100% attendance required for orientation and training, no exceptions
• Open availability required (including weekends)
• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors
• At least 16 GB of memory (RAM) with 12 GB usable
• CPU utilization should be 50% or less
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required – Wi-Fi is not allowed
• Download speed: 20 Mbps or higher
• Upload speed: 10 Mbps or higher
• Ping: 20 MS or less

Nice To Haves

• Remote work experience is a plus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees