Spanish Bilingual Customer Service Representative

TransPerfect•Tempe, AZ

About The Position

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Must be bilingual in both Spanish and English to be qualified for this role. Location: 1725 W. GREENTREE DR. #101, TEMPE, AZ 85284 Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more! Career Advancements State of the Art Game Room Superior Employee Engagement Program The Customer Service Representative is responsible for providing quality customer service for financial/banking customers that consistently meets or exceeds Company standards of excellence and customer expectations. The Customer Service Representative is directly responsible for handling inquiries from customers while displaying great financial customer service skills to ensure the highest level of customer satisfaction. Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Answers the phone in a pleasant and professional manner. Document the resolution and follow up with the customer as needed. Maintains customer records by updating account information Communicates effectively with other departments to resolve customer issues. Follow-up with the client on special cases presented by the customer to reach a solution Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Requirements

Bilingual in Spanish and English
Good mathematical skills
Excellent ability to multi-task using multiple screens and systems while communicating with customers
Excellent customer service, organizational, and communication skills
Must be a good decision maker with good time management and problem solving skills
Proven ability to handle financial calls and inquiries with empathy and professionalism
Must have good decision making and problem solving skills
High School Diploma or GED required.
18 years of age or older
Minimum of (1) year of financial customer service experience
Minimum of (1) year call center experience
Typing of 35 WPM required

Nice To Haves

Microsoft Office, Outlook and Excel experience

Responsibilities

Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answers the phone in a pleasant and professional manner.
Document the resolution and follow up with the customer as needed.
Maintains customer records by updating account information
Communicates effectively with other departments to resolve customer issues.
Follow-up with the client on special cases presented by the customer to reach a solution
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor