Bilingual Service Coordinator

Titanium Healthcare•Oakland, CA

4d•Hybrid

About The Position

WE ARE TITANIUM HEALTHCARE Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. Join us in our mission! SUMMARY The Service Coordinator supports members in scheduling important appointments and retaining services. The Service Coordinator will also support staff services through completion of administrative tasks, collaborate closely with regional leadership, and support members and leadership in the field through in-person services. Duties encompass a wide range of responsibilities, from guidance and support to direct member engagement. All with the overarching goal of enhancing the quality of care and support to all members. WHERE YOU’LL WORK This position is hybrid. W ork from home and go into the field (Alameda, Contra Costa, Santa Clara, Sacramento and other surrounding counties). 30% of duties will be performed remotely, 70% of duties will involve traveling to conduct in-person member visits. The Service Coordinator is required to travel to members within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.

Requirements

Sensory Requirements
Fluent in English (written and verbal), Bilingual in Spanish
Ability to communicate clearly in-person, by phone, and electronically
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Physical Activity
Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
Ability to climb stairs or navigate uneven terrain in community and home environments
Ability to bend, reach, and conduct in-person visits in non-traditional environments
Must be able to remain in a stationary position
Must be able to move around the office and/or travel throughout community
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Environmental Conditions
Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
Ability to maintain professionalism and safety in diverse environments
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Technology Use
Frequent use of computers, keyboard, and handheld/mobile devices
Ability to type for extended periods
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Diploma/GED required, associate degree preferred
Minimum 2+ years of experience in healthcare administration, high-volume customer service, social services, and/ or care coordination
Current and valid Driver’s License with a clean driving record
Reliable transportation and proof of auto insurance
Current BLS certification from the American Heart Association upon start date
Distraction-free home workspace with a secure internet connection

Nice To Haves

Bachelor's degree in healthcare, social services, or another related field
Proficiency with Excel navigation and pivot table utilization

Responsibilities

Contact member to coordinate services, including scheduling in-person member appointments, transition of care appointments, and assessment care plan appointments
Schedule member transportation to medical and behavioral health appointments
Cross functionally works with care coordination, housing, and clinical departments to plan, coordinate, and schedule services for members
Identify member needs, including social drivers of health
Identify any lapse of assessments and assist department in scheduling in-person visits to ensure compliancy with timely completed assessments
Collaborate with Leaders and Regional Manager to identify and prioritize contacts and scheduling listing to achieve departmental goals monthly
Contact members for potential service engagement
Provide monthly core services, including conducting member in-person services and visits
Submit documentation to health plan portals
Participate in community outreach, including presentation to community partners, tabling community events, and other community engagement efforts
Ensure adherence to established protocols for various concerns, including recognizing and addressing any signs of safety issues and abuse
Ability to foster positive interactions with staff, diverse members, and community
Address employee inquiries and process all requests promptly
Comply with departmental and companywide policies and procedures
Adhere to safety and injury prevention policies and regulations
Actively identify process issues and make recommendations for improvement
Perform other duties as assigned or required

Benefits

Make an impact: an organization who cares about its employees, communities, and the future of healthcare
Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
Growth: opportunities to develop and grow your career with us
Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Protect your pet(s) with Pet Insurance
401(k) plan