Bilingual Senior Donor Family Specialist

Gift of Hope Organ & Tissue Donor Network • Chicago, IL

13d

About The Position

This positions is well suited for individuals with a Social Work, grief or bereavement background. Develop and maintain relationships with organ, tissue, and donor-in-spirit donor families during and following donation, including providing resources, updates and connection opportunities, along with identifying and remedying post-donation issues, cultivating readiness to share their stories and fortifying lifelong relationship with Gift of Hope. This position will primarily cover a southwest Chicago area, so ideal locations include Naperville, Oswego, Sandwich, Joliet. This position requires the ability to speak Spanish. Compensation range for this position: $64,545- $72,598 annually

Requirements

• Bachelor’s degree in social services, allied healthcare, or a related field, or equivalent work experience
• 3-5 years’ experience in patient relations, social services, hospice, grief/bereavement, or a related field
• Comfort and confidence in the presence of emotional distress and death
• Bilingual Spanish Speaking required for this position
• Ability to use critical thinking skills to navigate through ambiguous situations
• Thorough organizational skills and attention to detail
• Effective oral and written communication skills
• Ability to display empathetic listening skills and problem-solving techniques to effectively respond to each family’s concerns or situations

Responsibilities

• Advance Gift of Hope's mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual.
• Adhere to all policies and procedures in carrying out the responsibilities of this position.
• Develop and maintain relationships with organ, tissue, and donor-in-spirit donor families in assigned geographical areas
• Manage difficult, potentially emotionally charged, conversations with empathy and compassion
• Counsel and provide familial support during and after the donation process including outcomes post-op
• Support the Organ Donor Care Center
• Arrange and support donor families who come to visit their loved one at the Organ Donor Care Center
• Assure that donor belongings that are brought to the Organ Donor Care Center are returned to the next of kin
• Communicate with donor families whose loved one’s donation process is occurring at the Organ Donor Care Center
• Provide follow up care, answer and questions and/or concerns, support family in grief journey
• Communicate donation journey updates to family
• Support of donor families during organ donation process, when needed
• Adapt and thrive with shifting priorities, frequent process updates, and evolving objectives.
• Remain flexible with ambiguity and able to navigate and succeed in a dynamic, ever-changing field
• Analyze and use critical thinking to navigate situations with incomplete or unclear information
• Conduct ongoing bereavement assessment of donor families; provide resources as needed or requested; assess readiness to participate as an Ambassadors for Hope volunteer; identify and offer opportunities to most appropriate donor families
• Investigate and respond to donor family inquiries, compliments, and complaints
• Monitor, maintain, provide content, support and interact with donor families through the virtual Donor Family Support Group and the Donor Family Support Group page on Facebook
• Represent Gift of Hope’s empathetic care by collaborating and cultivating relationships with internal and external partners to facilitate opportunities for supporting donor families & sharing donor family and recipient stories to engage the community and external partners
• Transplant center coordinators: gather recipient information and encourage and facilitate communication
• Hospital Development and Partner Relations: serve as a resource to our hospital and other external partners; connect them with our mission and the donor families they help support by providing both bedside and long-term empathetic care; coordinate donor family events within the hospitals; serve on hospital donation committees where able
• Community Outreach: support community-based initiatives that provide opportunities for engagement and connection for donor families in our communities; collaborate to provide donor families with externally facing opportunities
• Communications: help inspire the public to say yes to donation by spreading the message of our mission through donor family testimonials
• Organ Operations/ Donation Liaisons/Donation & Family Advocates: collaborate with colleagues to ensure donor families are supported during donation process
• Create, plan and execute in-person and virtual events, including d onor family/recipient meetings and -donor family memory making opportunities, workshops, events, and activities
• Enter clear and complete documentation for every interaction with donor families, hospital staff, and others in donor record
• Build and run donor family reports as needed
• Adhere to organizational and departmental policies and procedures, and guidelines set forth by AATB
• Other duties as assigned

Benefits

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level