Donor Services Specialist

CENTRAL CALIFORNIA BLOOD CENTER•Fresno, CA

just now•$20

About The Position

Donor Services Specialists support CCBC’s mission by providing safe, high-quality donor experiences through screening, blood collection, donor education, and operational support in both our donor centers and mobile operations. FLSA: Non-exempt Department: Donor Services Reports to: Operations Manager Workdays/Hours: Variable shifts, including weekends and some holidays (on a rotating basis) Pay Rate: $19.50/hour Support operations at both fixed donor centers and mobile blood drives, as scheduled. All team members are responsible for greeting and registering donors, contributing to a welcoming, respectful, and compassionate experience from check-in through post-donation, while maintaining professional, ethical, and donor-centered interactions. Clearly explain donation processes and educate donors on available donation types, guiding eligible donors toward procedures, including automated collections, that best support patient care and hospital blood product needs. Support donor retention through future appointment scheduling and ongoing donor engagement aligned with eligibility and comfort. Maintain a calm, organized, and team-oriented environment, actively assisting coworkers as needed to ensure safe and efficient donor flow. Trained and competent to perform donor eligibility screening and monitoring of donor condition before, during, and after donation in accordance with medical, safety, and regulatory standards. Always protect donor confidentiality and safeguard health information. Verify donor identity and ensure accurate labeling, documentation, and handling of blood products to maintain traceability and patient safety. Prepare, clean, and maintain equipment and donor areas while maintaining a safe, compliant work environment at fixed sites and mobile drives. Follow all SOPs, COPs, safety guidelines, quality systems, and regulatory requirements governing blood collection and donor care. Participate in required training and competency assessments. Show flexibility in assignments, including travel to mobile drives or other locations as needed. Support CCBC’s mission, core values, and workplace culture while maintaining reliable attendance and compliance with California meal and rest period requirements. Employees may need to drive CCBC Vehicles and complete driver training on non-CDL vehicles. Employees may be eligible to drive CDL vehicles based on additional training. Trained and competent in whole blood phlebotomy. Note: The duties and responsibilities described above are not a comprehensive list, and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Requirements

Meets all criteria for DSI, DSII, and DSIII positions.
Must possess proven phlebotomy competency.
Demonstrated leadership potential.
Attention to detail and maintain quality outcomes.
Basic computer experience is required.
Expert-level venipuncture
Sounds knowledge of SOPs and COPs
Leadership, training, and mentoring skills
Ability to manage workflow, schedules, and staff performance
Effective communication skills
High School diploma or GED, required
Basic computer experience is required.
Effective communication skills and customer interaction skills.
Ability to follow instructions and standard procedures.
Attention to detail and maintaining quality outcomes

Nice To Haves

One year of working in a customer service position, preferred
Certification preferred
Basic CPR certification, preferred
No background in phlebotomy required

Responsibilities

Support operations at both fixed donor centers and mobile blood drives, as scheduled.
All team members are responsible for greeting and registering donors, contributing to a welcoming, respectful, and compassionate experience from check-in through post-donation, while maintaining professional, ethical, and donor-centered interactions.
Clearly explain donation processes and educate donors on available donation types, guiding eligible donors toward procedures, including automated collections, that best support patient care and hospital blood product needs.
Support donor retention through future appointment scheduling and ongoing donor engagement aligned with eligibility and comfort.
Maintain a calm, organized, and team-oriented environment, actively assisting coworkers as needed to ensure safe and efficient donor flow.
Trained and competent to perform donor eligibility screening and monitoring of donor condition before, during, and after donation in accordance with medical, safety, and regulatory standards.
Always protect donor confidentiality and safeguard health information.
Verify donor identity and ensure accurate labeling, documentation, and handling of blood products to maintain traceability and patient safety.
Prepare, clean, and maintain equipment and donor areas while maintaining a safe, compliant work environment at fixed sites and mobile drives.
Follow all SOPs, COPs, safety guidelines, quality systems, and regulatory requirements governing blood collection and donor care. Participate in required training and competency assessments.
Show flexibility in assignments, including travel to mobile drives or other locations as needed.
Support CCBC’s mission, core values, and workplace culture while maintaining reliable attendance and compliance with California meal and rest period requirements.
Employees may need to drive CCBC Vehicles and complete driver training on non-CDL vehicles.
Employees may be eligible to drive CDL vehicles based on additional training.
Trained and competent in whole blood phlebotomy.