Bilingual Resource Specialist

SCAN Health Insurance•Long Beach, CA

4d•$22 - $32•Remote

About The Position

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job Contribute to the overall success of IAH through increasing education and awareness of IAH programs, community outreach and special events, and handling incoming calls. Support operations through outreach calls to clients when needed to enhance continuity of care. You Will Support program operations by answering incoming community calls and providing program eligibility information Record information obtained from all interactions into electronic documentation (on a monthly task list and, when needed, on a tracking spreadsheet) Perform intake functions that include conducting initial interviews, gathering pertinent information, assessing urgency of the need, and providing overall program information Maintain the member‘s right to privacy and protect SCAN operations by keeping information confidential Inform the community and potential clients about IAH services utilizing approved presentation materials Identify and maintain a guide of community resources This includes leading presentations, group and one-to-one meetings, and responding to incoming phone calls Contribute to team effort by accomplishing related results as needed Represent IAH at local events involving older adults, such as health fairs, educational events, community-based organization events, senior expos, etc Supports IAH operations through outreach calls to clients Establish, develop and cultivate relationships in the communities IAH serves Identify new and relevant organizations to approach, initiate contact, and work to build partnerships and relationships Educate and communicate to external audiences about IAH Assist with ad-hoc projects and client follow up calls, as directed Communicate with respective program supervisor on intakes, wait lists and enrollment goals We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned.

Requirements

Associate's Degree or equivalent experience
0-3 years of related experience.
BILINGUAL- Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.)
Performs work under direct supervision.
Handles basic issues and problems, and refers more complex issues to higher-level staff.
Possesses beginning to working knowledge of subject matter.

Responsibilities

Support program operations by answering incoming community calls and providing program eligibility information
Record information obtained from all interactions into electronic documentation (on a monthly task list and, when needed, on a tracking spreadsheet)
Perform intake functions that include conducting initial interviews, gathering pertinent information, assessing urgency of the need, and providing overall program information
Maintain the member‘s right to privacy and protect SCAN operations by keeping information confidential
Inform the community and potential clients about IAH services utilizing approved presentation materials
Identify and maintain a guide of community resources
This includes leading presentations, group and one-to-one meetings, and responding to incoming phone calls
Contribute to team effort by accomplishing related results as needed
Represent IAH at local events involving older adults, such as health fairs, educational events, community-based organization events, senior expos, etc
Supports IAH operations through outreach calls to clients
Establish, develop and cultivate relationships in the communities IAH serves
Identify new and relevant organizations to approach, initiate contact, and work to build partnerships and relationships
Educate and communicate to external audiences about IAH
Assist with ad-hoc projects and client follow up calls, as directed
Communicate with respective program supervisor on intakes, wait lists and enrollment goals
Actively support the achievement of SCAN’s Vision and Goals
Other duties as assigned

Benefits

Base Pay Range: $21.78 to $31.52 per hour
Work Mode: Remote
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!