Bilingual Referral Coordinator

Triad Adult & Pediatric Medicine•Greensboro, NC

60d

About The Position

The primary purpose of this position is to effectively manage cases and to coordinate referrals with outside medical facilities, clinics, and agencies, in order to provide the appropriate patient care. This positions promotes community awareness by facilitating health education in a variety of settings and through various marketing opportunities.

Requirements

High school diploma and one year of medical or general office experience preferred.
Ability to use Office 365 for basic correspondence.
Ability to type a minimum of 40 WPM.
Must be able to use a calculator.
Bilingual is required.
Ability to adapt to specific environment and duties.

Responsibilities

Coordinated patient referrals to outside specialist, physicians, testing facilities, specialized schools, agencies, and parent support/advocacy services, utilizing appropriate TAPM procedures.
Maintains referral tracking in EHR system.
Assist providers with retrieving hospital records and or emergency room notes on TAPM patients as needed.
Assists/advise families with available service assessments.
Serves as liaison for county and member hospital and agencies.
Schedules and confirms appointments for patients at specialty clinics as necessary.
Provides interpreters for non-English speaking and or hearing-impaired patients/families.
Provides authorization to other facilities for treating TAPM patients.
Initiates and maintains tracking data related to referrals and lab/studies, assures that reports are available for primary providers.
Refers patients to appropriate sources for home health care.
Coordinates transportation needs, which includes providing maps, distributing bus tickets, setting up uber rides.
Monitors ongoing availability of community resources and network services.
Participates and attend wrap-around meeting, foster care meeting, refugee clinic meeting and other meetings as required.
Promotes community awareness of TAPM by providing patient education in community forums, such as health fairs, daycare centers, schools, malls, drug stores, and other community/agency functions.
Abides by all company policies regarding safety/health rules and regulations.
Adapts to various situations and adjusts to shifting priorities.
Completes referrals in a timely manner per procedure.
Participates in Continuous Quality Improvement CQI activities and staff meetings.
Performs other duties as assigned by practice Administrator or Lead Community Liaison.