Bilingual Referral Case Manager & Medical Records Clerk

CLINICA family health • Boulder, CO

26d • $21 - $27

About The Position

Must be bilingual in Spanish and English. Combined position that is both Medical Records and Referral Case Manager You will assure an effective and efficient process is available for patients who need access to specialty care. You will be responsible to maintain up to date knowledge of the managed care referrals process, specialty programs, and state rules and regulations for Medicaid, Medicare, and CHP Plus. There will also be the opportunity to assist with organizational development to maintain an effective referral process, ensure proper data collection, and create necessary reports.

Requirements

• Excellent verbal and written communication skills in English and Spanish required.
• Ability to flourish independently and in a team management system.
• Sensitivity to low income, ethnic minority community.
• Excellent organizational skills.
• Excellent tracking, and documentation.
• Excellent attendance.
• Bachelor’s degree in the human services field desired. Or high school diploma/GED and four years in referral processing.

Responsibilities

• Process referrals for managed care plans, specialty programs such as CCHN, to receive authorization and schedule needed appointments.
• Maintains up to date knowledge of managed care referrals process, specialty programs and state rules and regulations for Medicaid, Medicare and CHP Plus.
• Provides case management services to assure all needed information is obtained to facilitate an effective referral.
• Provides case management for all chronic diseases and preventative programs as requested.
• Updates and monitors all referrals being tracked per the time line specified in the referral procedure.
• Communicates with providers regarding pending referrals and issues pertaining to processing requested referrals
• Collects data and writes reports as requested.
• Assist with organizational development to maintain an effective referral process.
• Provides information/training to the clinic staff in regards to changes in referral process, change in no payer source referral, and state rules and regulation changes.
• Will work at another site as deemed necessary by the Clinic Director.
• Provides superb customer service to all customers (coworkers, out side customers).
• Request support from professional staff when needed.

Benefits

• Comprehensive Benefits: Medical Dental Vision FSA/HSA Life and Disability Accident/Hospital Plans Retirement with Employer Contributions Vacation, sick, and extended illness time off options
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level