Bilingual Receptionist- CO

Novuskin Med Spa•Greenwood Village, CO

2d•Onsite

About The Position

We are looking for a friendly and welcoming Spa Receptionist to join our growing company. You will greet clients and visitors when they arrive at the Spa and determine their reason for their visit. Other job duties include answering phones and emails, entering information into our database, organizing files, and making copies. You will also monitor the inventory of office supplies and order more when necessary. We prefer candidates who have some experience in an administrative role, but we are willing to train the right person. The Spa Receptionist is responsible for providing an effective service to guest, ensuring their schedules are accurate, responding to guest's questions and queries. The Spa Receptionist is also responsible for ensuring a clean and organised work space, delivering excellent communication and administration services. In this role you will be required to serve as back up to our Membership Enrollment team. You will be crossed trained in both Reception and Concierge Departments.

Requirements

High School diploma or equivalent
2+ years of data entry experience
Attention to detail
Ability to be flexible and able to think outside the box
1 - 2 years experience as a receptionist in an office setting or spa environment
Must be able to work in a fast paced environment
Must have excellent computer skills
Must be able to work weekends

Nice To Haves

Some experience in an administrative role

Responsibilities

Greet clients and visitors when they arrive at the Spa and determine their reason for their visit
Answer phones and emails
Enter information into our database
Organize files
Make copies
Monitor the inventory of office supplies and order more when necessary
Provide an effective service to guest, ensuring their schedules are accurate, responding to guest's questions and queries
Ensure a clean and organised work space, delivering excellent communication and administration services
Serve as back up to our Membership Enrollment team
Be crossed trained in both Reception and Concierge Departments
Check in and out our Customers
Update Customer information
Serve visitors by greeting, welcoming, and directing them appropriately
Notify company personnel of visitor arrival
Maintain security and telecommunications system
Inform visitors by answering or referring inquiries
Collect postal mail and direct it to the appropriate staff member
Cash out customers that have purchased products and / or services
Perform Front desk closing reports
Keep the front desk clean and presentable
Assist in planning company events, meetings, luncheons and employee team building activities
Assist in set up, break down and organizing company events
Ensure that Client information is up to date and in the system
Maintain world class customer service at the Concierge area, making sure the area is inviting, and has promotional materials available to clients
Provide any support to all managers
Promote monthly promotions
Handle credit transactions
Deal with banks and credit companies
Perform credit checks as needed
Handle sensitive data with confidentiality
Data entry of customer information
Manage customer details including all transactions
Manage money, payment plans and finances
Issue receipts and refunds (with manager approval)
Daily, weekly and monthly reports of all transactions
Provide quick and friendly answers to customer questions and complaints
Explain in detail all terms and conditions of selected membership
Thorough knowledge of all memberships and products and communicate the features and benefits of each
Communicate with team members, as appropriate, through WhatsAp
Use the Zenoti schedule system to anticipate client closings
Other duties as assigned by management