Bilingual Receptionist / Legal Screener

Pisgah Legal Services • Asheville, NC

251d • $45,143 - $65,338

About The Position

Pisgah Legal Services (PLS) is a community-based non-profit legal aid agency governed by a local Board of Directors. Located in the Blue Ridge Mountains of Western North Carolina (WNC), Pisgah Legal Services provides free civil legal assistance to low-income people in WNC. The organization currently has offices in Asheville, Brevard, Burnsville, Hendersonville, Highlands-Cashiers, Marshall, Newland, and Rutherfordton. With over 120 dedicated staff, including over 30 attorneys plus program staff, and an active group of 200 volunteer attorneys, the program provides free services to over 20,000 people per year to meet their basic needs, primarily in the poverty law areas of housing, public benefits, domestic violence prevention, health care, immigration, and consumer law. PLS is seeking a full-time Bilingual Receptionist/ Legal Screener for our Asheville - Charlotte Street location. Applicants should be passionate about promoting justice and overcoming barriers facing low-income people, be a creative and zealous team-player, and be committed to achieving lasting results for clients and low-income communities.

Requirements

• Demonstrated fluency in English/Spanish required.
• Previous experience in interpretation required.
• Word processing skills.
• Experience with data entry.
• Ability to understand, remember, and carry out complex instructions.
• Experience in law office and cloud-based systems.
• Experience working and communicating with low-income population preferred.
• Valid driver's license.

Responsibilities

• Serve as a receptionist.
• Provide high quality legal screening for prospective PLS Applicants.
• Accurately complete legal screening applications within the Legal Server System in a timely manner and monitor all generalist call-back lists and online applications.
• Respond to urgent requests for services and have the ability to flag issues for supervisory review.
• Coordinate and communicate with the Volunteer Coordinator on legal screening and use of volunteers, which will involve distribution of screening work and case flow coordination, as well as assisting in training of volunteer screeners and receptionist when needed.
• Spanish interpreting for Advocates and clients.

Benefits

• Medical, dental, vision and life insurance coverage the 1st of the month following the start date.
• PLS pays 100% of the Employee and 50% of the Dependent Cost for BCBS Medical and Dental coverage.
• PLS pays 50% of the Employee Coverage Cost for BCBS Vision coverage.
• PLS pays 100% of Long-Term & Short-Term Disability Coverage.
• Life Insurance Coverage of 5x base salary + an additional $15,000 Life & AD&D Coverage.
• 401k Retirement Plan after 6 months of employment.
• Pet Insurance.
• Paid Parental Leave.
• Paid Bereavement Leave.
• 13.5 Company Holidays.
• 22 Paid Leave Days.
• Paid Sabbatical Leave for eligible staff.
• Employee Assistance Program for entire household.
• Great working environment with work life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services