Bilingual Receptionist Administrator

SWBC•Bulverde, TX

47d

About The Position

SWBC is seeking a talented individual to operate a multi-line phone system, direct calls, greet visitors, and perform other light clerical duties. Why you'll love this role: In this role you will be part of a great team, with an opportunity to interact with a diverse group of employees, and contribute toward SWBC’s Mission to provide excellent service.

Requirements

High School Diploma or GED required.
Minimum of one (1) year of experience answering a multi-line phone system, administrative support, or related experience, preferably in a customer service or financial services environment.
Experience working with a multi-line phone system and other basic office equipment.
Excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills.
Excellent problem solving skills.
Able to type 35 WPM accurately and have a basic knowledge of computers.
Bilingual in Spanish is required.
Able to sit for long periods of time while operating the phone system and related activities.
Able to lift 10 – 20 lbs. of packages or deliveries.
Proficient in Outlook and Word.
Possess reliable transportation to support flexible work schedule.
Able to be available to work Monday-Friday with flexibility to work overtime as needed.
Reliable and good team player.

Responsibilities

Receives over-flow calls on a multi-line phone system.
Screens and/or directs calls to appropriate department and/or staff member.
Obtains proper information from caller such as caller's name, nature of business, and person being called upon.
Greets screens and/or directs visitors to appropriate department and/or staff member by obtaining the proper information such as visitor’s name, nature of business, and person being called upon.
Maintains, creates, and issues access badges to visitors, contractors, new employees, and current employees on an as needed basis.
Provides administrative support to other departments on an as needed basis.
Provides intermittent training and assistance to switchboard relief operators.
Assist other PEO departments with projects/tasks as needed.