Bilingual Probation Officer II

City and County of Denver • Denver, CO

5d • $28 - $43

About The Position

As a Probation Officer II, you can expect to work in a fast-paced environment monitoring compliance with court orders in addition to providing customer service to persons involved in the criminal justice system. Our department promotes accountability and positive behavior change through a strengths-based and evidence-informed approach to probation supervision utilizing effective assessments which identify probationers’ criminogenic risk, need, and strengths (protective factors) and tailoring supervision strategies to address those identified areas. The Probation Officer II completes intakes, conducts assessments, testifies in court, files motions with the court, and conducts field work. In this role, you are expected to demonstrate a high degree of proficiency in evidence-based practices and case management. You must be skilled at managing deadlines, navigating complex cases, and maintaining professional boundaries with individuals who may present significant behavioral challenges. As a Probation Officer II, you also contribute to a positive and learning-focused work culture. This includes supporting department initiatives, modeling professionalism, representing the department in court, mentoring new staff and taking ownership of your role within a collaborative team environment. Additionally, as a Probation Officer II, you are expected to demonstrate proficiency, sound judgment, and professionalism in the following areas:

Requirements

• Committed to public service, equity, and professionalism.
• Strong ethical standards, emotional intelligence, and a demonstrated proficiency in core probation functions.
• Highly organized, adaptable, and confident in their ability to meet the responsibilities outlined above.
• Willing and able to supervise any client assigned.
• Balance empathy with firmness, follow policy and procedure, contribute to a positive work culture, and treat each client with fairness, respect, and cultural humility.
• Demonstrate consistent integrity, reliability, and accountability in your daily work
• Learn quickly and apply training with accuracy and consistency
• Prepare professional documentation using proper grammar, structure, and tone
• Interpret and apply policies and procedures to both routine and complex cases
• Communicate clearly and professionally, both in writing and conversation
• Manage time effectively, stay organized, and meet deadlines in a high-volume setting
• Maintain appropriate boundaries while working with clients who may have complex needs
• Show compassion and patience while also being assertive and directive when needed
• Collaborate effectively with clients, team members, and external stakeholders
• Bachelor's Degree in Psychology, Sociology, Human Services, Corrections, or a related field
• One (1) year of experience in case writing and investigation, or in case work and counseling in areas such as probation, prison, alcohol/drug abuse, domestic violence, or a related area
• Requires a valid Driver's License at the time of application.
• Possession of Impaired Driving Assessment (IDA) Certification from the State of Colorado by the completion of probation.
• Licenses and certifications must be kept current as a condition of employment
• Resume attachment
• Cover Letter

Nice To Haves

• Bilingual (Spanish) preferred but not required

Responsibilities

• Manage a caseload of clients under probation supervision.
• Ensure court requirements and orders are followed.
• Demonstrate consistently providing resources and support to clients.
• Motivate and manage the client’s probation period using a continuum of sanctions and incentives while utilizing professional discretion and adhering to best practices.
• Respond quickly to client issues with innovative solutions tailored to the individual client
• Maintain consistently timely and accurate case documentation in all court and probation records
• Conduct initial risk/needs assessments to assess criminogenic needs and risk severity
• Interview clients to elicit information to determine client’s employment, economic, educational, social, criminal, and emotional history to make referrals as appropriate.
• Maneuver sensitive issues disclosed by the client in a supporting and non-judgmental manner
• Employ a high degree of emotional intelligence using motivational interviewing to identify criminogenic needs, while addressing responsivity factors by utilizing trauma informed and culturally competent practices
• Address non-compliance directly and professionally, using clear communication and firm boundaries to confront problematic behavior while maintaining respect and rapport.
• Demonstrate comfort and confidence in having difficult conversations that hold clients accountable and support behavior change
• Develop and implement a case plan with the client, with the goal of establishing measurable goals that promote pro-social behavior, reduce recidivism and repairing harm caused to the community and victim(s).
• Provide a variety of social services referrals and determines need for social, behavioral, medical, and/or psychological services
• Provide guidance and crisis intervention
• Monitor individual progress and level of engagement with services
• Collaborate with stakeholders to review and interpret monitored sobriety results, in order to establish and implement treatment goals and plans
• Prepare pre-sentence investigation reports, court motions, special reports, and probation reviews
• Generate and serve probation revocation petitions
• Testifies in court by providing testimony and preparing comprehensive reports that allows the court to make findings that impact sentencing on revocation
• Conduct field interaction to evaluate compliance with terms and conditions of probation, as well as any special orders from the court
• Builds rapport with the client, community, and their support system, while assessing peer and family associations
• Verify the client's address and determine if they are in need of assistance with food, shelter, clothing, childcare, or other necessities
• Work in a court team and on a rotating basis, as a Probation Court Representative (PCR), which includes coordination of the revocation docket in the courtroom, gathering cases from peers, ensuring that documentation is accurate, and provide feedback to peers
• Provide case information to involved legal parties.
• Learn to be a lead for your court team
• On a rotating basis, performs Officer of the Day duties according to department policies and procedures
• Performs other related duties as assigned

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 132 hours of PTO earned within first year
• 11 Paid Holidays per year, plus 1 personal holiday, and 8 hours of Denver Good Deeds volunteer time
• Care Bank – 8 weeks of Paid Family Leave (after the probation period is passed)
• Free RTD Eco Pass
• Competitive medical, dental and vision plans effective within 1 month of start date
• Flexible Schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level