Bilingual Patient Support Specialist
About The Position
At Clinica Family Health & Wellness, we’re not just answering phones in a call center environment – we’re creating outstanding patient experiences. As one of our Patient Support Specialists, you’ll be the trusted guide for our patients, helping them navigate questions and solve problems with a smile. We’ll give you the tools and support you need to grow your career. Potential Career Path: We’ve had team members move into the following roles from this position: Trainer Lead Manager Clinical Roles Job Profile: Are you a caring listener to take action steps to solve patient’s issues? Have you made a real difference in a patient’s life? Do you have experience managing multiple systems and resources simultaneously with a patient on the line? Do you have experience where you respond effectively and calmly in emergencies? Are you bilingual in English and Spanish? What You Get to Do: You are the first point of contact for our patients, providing friendly and efficient support. You’re an expert in our services and help patients with a wide range of questions, such as scheduling and rescheduling appointments, provider information, locations and program information. You will help answer billing questions and act as a personal guide to navigate our programs. You will collaborate with your team and other departments to find the best solutions for our patients. You will turn a patients' frustration into a moment of ease.
Requirements
- Bilingual in English and Spanish
- High School Diploma or GED
- Strong attention to detail
- Attend a three-to-four-week training that is 40 hours a week
Responsibilities
- Providing friendly and efficient support as the first point of contact for patients
- Helping patients with questions such as scheduling and rescheduling appointments, provider information, locations and program information
- Answering billing questions and acting as a personal guide to navigate programs
- Collaborating with team and other departments to find the best solutions for patients
- Turning a patients' frustration into a moment of ease
Benefits
- Medical
- Dental
- Vision
- FSA/HSA
- Life and Disability
- Accident/Hospital Plans
- Retirement with Employer Contributions
- Vacation, sick, and extended illness time off options
- Open communication with leadership and mission-focused engagement
- Training and growth opportunities with a supportive team invested in your success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
