BILINGUAL PATIENT SERVICES REPRESENTATIVE

Christ Community Health Services • Memphis, TN

37d

About The Position

The Patient Service Representatives are the "voice" of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members.

Requirements

• High school diploma or equivalent.
• Six to 12 months experience in customer service
• Demonstrated positive speaking skills
• Working knowledge of computers and telephone etiquette.
• Must be Bilingual (Spanish)

Responsibilities

• Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed.
• Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules.
• Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices.
• Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers.
• Answers questions from patients, when possible, or refers questions to appropriate alternative source.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees