Bilingual Patient Service Coor III Jhhsc

Johns Hopkins Medicine • Baltimore, MD

13d • $19 - $31

About The Position

Reporting to the department supervisor, this position is responsible for supporting management in the billing and collection of accounts receivable for the Health System and/or to resolve complex payer issues to completion on a daily basis. Critical to this position is a basic understanding of the importance of evaluating and securing all appropriate financial information to maximize reimbursement for the Health System. The Patient Service Coordinator must demonstrate proficiency in billing and/or collection of at least one payer’s billing practices, with basic understanding of additional insurance payer’s billing and collection practices. Must demonstrate analytical skills to resolve debit and/or credit balance accounts. The Patient Service Coordinator works as team member and positively accepts change throughout the Health System. This position is responsible for serving as a team member of a receivable processing unit for multiple entities, and, as such, must establish relationships at all facilities and be familiar with each institution’s computer and payer contracts. If bilingual, must successfully pass the required JHM approved designated language assessment prior to receiving employment. Successful candidates must complete all required training within 30 days of hire. The position has regular interaction with LEP patients/families/clients, and the employee is reasonably available to communicate in the non-English language. Two years' experience in an ambulatory care setting is preferred. Salary Range: Minimum 18.59/hour - Maximum 30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Requirements

• Basic understanding of the importance of evaluating and securing all appropriate financial information to maximize reimbursement for the Health System
• Proficiency in billing and/or collection of at least one payer’s billing practices, with basic understanding of additional insurance payer’s billing and collection practices
• Demonstrate analytical skills to resolve debit and/or credit balance accounts
• Must successfully pass the required JHM approved designated language assessment prior to receiving employment
• Successful candidates must complete all required training within 30 days of hire
• The position has regular interaction with LEP patients/families/clients, and the employee is reasonably available to communicate in the non-English language

Nice To Haves

• Two years' experience in an ambulatory care setting is preferred.

Responsibilities

• Supporting management in the billing and collection of accounts receivable for the Health System
• Resolving complex payer issues to completion on a daily basis
• Evaluating and securing all appropriate financial information to maximize reimbursement for the Health System
• Demonstrating proficiency in billing and/or collection of at least one payer’s billing practices, with basic understanding of additional insurance payer’s billing and collection practices
• Demonstrating analytical skills to resolve debit and/or credit balance accounts
• Working as team member and positively accepting change throughout the Health System
• Serving as a team member of a receivable processing unit for multiple entities
• Establishing relationships at all facilities and be familiar with each institution’s computer and payer contracts
• Communicating in the non-English language

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees