Bilingual Patient Access Specialist

Legacy Community Health•Houston, TX

12d•Onsite

About The Position

At Legacy Community Health, we believe that every interaction is an opportunity to make a meaningful impact. As a Bilingual Patient Access Specialist, you'll be the friendly voice and welcoming presence that helps patients navigate their healthcare journey. Your role is vital in ensuring that every caller feels heard and valued. Engage with callers and patients through various communication channels, offering a professional, accurate, and timely contact experience. Be the voice of Legacy, maintaining a calm and pleasant tone while explaining our policies and procedures. Document calls and provide essential information to assist patients effectively. By joining our team, you become part of a mission-driven organization committed to making a difference in community healthcare.

Requirements

1-2 years customer service experience highly preferred.
Clinical office support experience highly preferred.
Customer service oriented.
Pleasant, professional, and articulate phone voice.
Ability to handle multiple incoming callers/patients, tasks and responsibilities.
Strong verbal and written grammar skills.
Accurate keyboard typing, data-entry and mouse navigation skills.
Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
Basic knowledge such as math, alphabetical or numerical filing may also be required.
Patient scheduling experience.
Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages.

Nice To Haves

Knowledge of medical terminology and/or insurance terminology preferred.

Responsibilities

Manage inbound and outbound calls in a call-center environment with a commitment to helping others.
Maintain a positive attitude and adhere to scheduled work hours to ensure a pleasant experience for callers.
Schedule patient appointments following established protocols, discussing referrals, insurance, and eligibility status.
Stay updated on processes and developments within your area of expertise.
Utilize problem-solving skills and research information using appropriate resources.
Demonstrate exemplary customer service with proper language, grammar, and style in communications.
Communicate effectively with clinical and other departments to ensure all requirements for patient appointments are met.
Identify high-risk or urgent symptoms and relay information to clinical staff.
Complete data entry accurately, including patient demographics and payer information.
Perform multiple activities simultaneously, such as speaking on the phone while operating a computer.
Understand and comply with HIPAA policies and respond to emails and other non-phone inquiries.
Interpret verbal indicators of distress and apply interpersonal skills to address caller needs.
Perform other duties as assigned.