Bilingual Patient Access Specialist

Legacy Community Health•Houston, TX

13d•Hybrid

About The Position

At Legacy Community Health, we're more than just a team; we're a family dedicated to reshaping the future of healthcare. We invite you to become a vital part of this mission, where your passion and creativity will make a meaningful impact on our community. Be the essential conduit for our patients, facilitating seamless communication for critical healthcare services. Work in an environment that values collaboration, growth, and personal fulfillment. Expand your skillset in a progressive healthcare ecosystem that emphasizes innovation and patient-centered care. Join us in making healthcare more accessible and transformative for our community.

Requirements

High School Diploma or equivalent required.
Comfortable operating in a technology-driven call center, using computers and phone systems simultaneously.
Strong understanding of basic healthcare industry terminology, including primary care, providers, benefits, and HIPAA compliance.
Proven excellence in customer service, with outstanding listening skills and phone etiquette.
Effective communication skills, mastering language, grammar, and style in both verbal and written formats.
Capacity for innovation in addressing patient needs and optimizing service protocols.

Responsibilities

Expertly manage both inbound and outbound calls in a dynamic call-center environment.
Schedule patient appointments with precision, adhering to protocols while introducing creative solutions to challenges.
Maintain a positive attitude and dedication to exceptional service, ensuring reliable patient experiences.
Identify and communicate urgent symptoms to clinical staff, enhancing patient care.
Engage in meticulous data entry, ensuring accurate patient demographics and payer information.
Utilize problem-solving skills to address complex inquiries and enhance processes.
Navigate a structured environment confidently, upholding punctuality and attendance.
Interpret verbal cues and apply interpersonal skills to de-escalate situations.
Efficiently handle multiple tasks by prioritizing duties and maximizing service impact.