Bilingual Parts Counter Sales Representative - Level 2

Mustang Cat•Houston, TX

10d

About The Position

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025! 🛠️ Now Hiring: Bilingual Parts Counter Sales Representative – Level 2 (Counter Sales Representative | Experienced Level | Counter Representative Role) Are you an experienced parts professional who excels in customer service and thrives in a fast-paced, solutions-driven environment? Mustang Cat is hiring a Bilingual Parts Counter Sales Representative – Level 2 to deliver expert support and drive results for our valued customers. If you’re ready to take your career to the next level with a trusted industry leader, this is your opportunity! 💡 Why Join Mustang Cat’s Parts team? We’re more than just parts—we’re the people behind the solutions. Mustang Cat offers: Steady Work + Job Stability – Build your career with a respected, established company Work-Life Balance Tuition Reimbursement Clear Career Growth Path Full Benefits Package – Medical, Dental, Vision 401(k) with Employer Match Paid Time Off & Holidays 🤝 What You’ll Do as a Parts Counter Sales Representative: As a Level 2 Counter Representative, you’ll take the lead in providing advanced parts support—serving as the go-to resource for customers and internal teams. You’ll use your experience and technical knowledge to ensure accuracy, efficiency, and exceptional service.

Requirements

High school diploma or equivalent
5+ years of experience in parts sales, automotive, heavy equipment, or a related field
Strong mechanical knowledge and understanding of equipment or machinery
Customer-focused with a sales-first mindset and professional communication skills
Comfortable using parts look-up systems, inventory software, and modern business applications
Self-motivated, reliable, and efficient in a fast-paced, team-oriented environment
Bilingual (English/Spanish) preferred

Nice To Haves

Experience using CAT systems or similar parts platforms
Background in heavy equipment, diesel, construction, or industrial parts sales
Ability to support team members and lead by example in customer interactions

Responsibilities

Engage customers at the counter, over the phone, and by email to provide expert-level parts support
Identify, quote, and sell the correct parts based on customer needs, equipment models, or technical specifications
Proactively suggest related products and upsell opportunities to maximize sales potential
Check pricing, availability, lead times, and shipping options in real time
Process orders accurately and ensure timely fulfillment
Partner with other internal departments to meet and exceed customer expectations
Assist in training or mentoring new team members as needed
Maintain a professional, organized, and safe workspace