Bilingual Outreach Representative

AutoPayPlus • Orlando, FL

15d

About The Position

At AutoPayPlus, we are a fast-growing fintech company dedicated to helping our 600,000 members build financial stability through smart payment solutions. Our team is driven by innovation, integrity, and a commitment to delivering five-star service. Join us as we empower individuals to reach their financial goals faster. Why Join Us? If you're looking to join a fun, driven, and caring team that goes above and beyond to do the right thing, this is the place for you. Since 2003, we've helped hundreds of thousands of people avoid late fees, stay on budget, and pay off their loans faster through innovative technology and compassionate support. We were proudly named one of the "Best Places to Work" by the Orlando Business Journal in 2023. Position Summary AutoPayPlus is seeking a motivated and professional Bilingual Outreach Representative to connect with current and former members through both outbound and inbound communications. In this key role, you’ll help enhance member satisfaction, promote financial wellness solutions, and reengage members with tailored offerings. The ideal candidate is personable, persuasive, tech-savvy, fluent in English and Spanish, and driven by both results and compliance.

Requirements

• Fluent in both English and Spanish (spoken and written)
• Excellent verbal and written communication skills
• Strong customer service and time management abilities
• Persuasive sales aptitude and a willingness to promote financial products
• Ability to work within multiple systems and digital tools simultaneously
• High emotional intelligence, empathy, and active listening skills
• Strong attention to detail and organizational discipline
• Adaptability and focus in a dynamic, campaign-driven environment
• Team-oriented mindset with openness to feedback and coaching
• Commitment to integrity and compliance standards

Nice To Haves

• 1–2 years of experience in call centers, outbound outreach, or sales
• Experience in the financial services, fintech, or regulated environments
• Familiarity with CRM platforms like Creatio and dialers such as Five9

Responsibilities

• Member Engagement: Conduct outbound calls, handle inbound transfers, and manage Calendly appointments to increase member satisfaction and overall engagement.
• Internal Sales & Retention: Recommend and upsell appropriate financial products—including auto, mortgage, personal, and student loan services—to existing or former members.
• Reenrollments: Reconnect with members who canceled due to loan payoff or refinancing and present opportunities for continued service.
• System Utilization: Navigate multiple platforms, including Creatio CRM, Five9 dialer, Outlook, and internal tools, to document interactions and track follow-ups efficiently.
• Compliance & Transparency: Clearly explain all program details, terms, and fees while maintaining transparency and compliance with internal policies and regulatory standards.
• Campaign Execution: Participate in outbound calling campaigns aligned with team goals, scripts, and key performance indicators (KPIs).
• Team Collaboration: Partner closely with internal departments, participate in continuous training, and contribute feedback to improve tools, scripts, and processes.
• Professional Communication: Maintain a respectful, service-oriented tone that reflects AutoPayPlus’s core values and commitment to exceptional member service.

Benefits

• Competitive hourly wage with individual and team-based incentive opportunities
• 100% employer-paid health, dental, and vision insurance for employees
• 401(k) plan with company match and annual contribution potential
• Generous paid time off, sick leave, and performance-based bonuses
• Inclusive and collaborative workplace culture focused on career development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed