Bilingual Outreach & Enrollment Coordinator

Titanium Healthcare•Garden Grove, CA

21d•Hybrid

About The Position

The Outreach & Enrollment Coordinator plays a crucial role in engaging prospective members through a variety of outreach efforts: phone calls, community outreach, and events. The Outreach & Enrollment Coordinator will inform individuals about the Enhanced Care Management (ECM) program. This position focuses on facilitating the enrollment process, helping members navigate available services, and ensuring a seamless and positive experience. The ideal candidate will serve as a key point of contact for both current and potential members, providing guidance and assistance to meet member needs. Success in this role requires strong communication skills, exceptional organizational abilities, and a commitment to delivering outstanding service.

Requirements

Fluent in English (written and verbal), Bilingual in Spanish
Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Ability to communicate clearly in-person, by phone, and electronically
Frequent use of computers, keyboard, and handheld/mobile devices
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Ability to type for extended periods
Must be able to remain in a stationary position
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Must be able to move around the office and/or travel throughout community
Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
Ability to climb stairs or navigate uneven terrain in community and home environments
Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
Ability to bend, reach, and conduct in-person visits in non-traditional environments
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Ability to maintain professionalism and safety in diverse environments
Minimum high school diploma/GED required
1 year of outbound call center experience, community outreach, or canvassing
Current and valid Driver’s License
Proof of auto insurance
Distraction-free home workspace with a secure internet connection

Nice To Haves

Experience in healthcare or social services

Responsibilities

Execute outreach strategies to identify, engage, and enroll potential members
Verify eligibility for enrollment in the ECM program
Complete and upload enrollment intake forms to member charts
Conduct telephonic/in-person outreach, assessments, and referrals as needed
Represent Titanium Healthcare at community events, health fairs, and meetings
Organize and lead community health events, including informational sessions
Identify, coordinate, and follow up on member referrals to ensure continuity of care
Collaborate with Lead Care Managers (LCMs) regarding member progress and care needs
Document member enrollment evidence in EHR record concisely and on time
Perform other duties and projects assigned

Benefits

Make an impact: an organization who cares about its employees, communities, and the future of healthcare
Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
Growth: opportunities to develop and grow your career with us
Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Protect your pet(s) with Pet Insurance
401(k) plan