Temporary Professional & Technical Assistant - Bilingual Outreach Assistant (up to 20 hrs/week)

City of Santa Cruz • Santa Cruz, CA

84d

About The Position

The City of Santa Cruz Communications team is seeking a temporary Bilingual Outreach Assistant to support citywide engagement efforts. This role will work up to 20 hours per week to help connect the City with underserved communities within city limits, focusing on inclusive, culturally relevant outreach. The ideal candidate will build trust, share information on key City initiatives, and help residents access City services and programs.

The formal title of this role is a Professional and Technical Assistant which is part of the SEIU Temporary MOU. Temporary positions are limited to a total of 999 hours in a fiscal year.

Requirements

• High School diploma or tested equivalent
• Two years full-time experience in community outreach and/or customer service
• Bilingual proficiency in Spanish
• Ability to conduct effective Spanish language outreach and engagement within diverse communities including historically underserved neighborhoods.
• Skill in executing neighborhood outreach plans attending community events and holding regular office hours in community settings.
• Skill in translating and interpreting between Spanish and English for written and verbal communications.
• Strong interpersonal and communication skills with the ability to convey information clearly respectfully and in culturally relevant ways.
• Ability to establish maintain and foster positive and effective working relationships with community members nonprofits businesses and City staff.
• Demonstrated understanding of sensitivity to and respect for individuals across diverse socioeconomic racial ethnic religious and cultural backgrounds diverse abilities gender identities and expressions and sexual orientations.
• Ability to build trust and serve as a visible and reliable representative of the City.
• Ability to actively listen to community concerns take accurate notes during meetings and elevate key themes to the City's Communications team.
• Skill in sharing timely accurate information about City programs services and events with the community.
• Experience using word processing software such as Microsoft Word and basic digital tools used for communication and documentation.
• Ability to document outreach activities maintain accurate records and support communication workflows.
• Ability to work variable hours including evenings and weekends to support community meetings and outreach events.
• Skill in working independently in the field while maintaining alignment with City goals communication standards and engagement strategies.
• Ability to adapt outreach approaches based on community needs changing priorities and event conditions.
• Willingness to work variable schedule, which can include evenings, weekends, and holidays

Nice To Haves

• Knowledge of Santa Cruz neighborhoods and community dynamics is desirable.
• Possession and continued maintenance of a valid California driver's license

Responsibilities

• Conduct Spanish-language outreach and engagement in the community
• Support City engagement efforts through assisting Spanish/English translation and interpretation of both written and verbal communications
• Hold regular weekly office hours in the Beach Flats neighborhood
• Execute neighborhood outreach plans throughout the City and attend community engagement events
• Build relationships with key community members, nonprofits, and stakeholders
• Serve as a visible, trusted representative of the City
• Listen to community needs and elevate them to City's Communications team
• Share timely information on City programs, events, and services with the community
• Work variable hours, including some evenings and weekends for community events

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees