Bilingual Office Support - English/Spanish

Equity Resources, Inc • Newark, OH

41d • Onsite

About The Position

We have a great, ENTRY-LEVEL opportunity for a bright, ambitious newcomer to learn about and grow within the mortgage industry! Are you detail-oriented and customer focused? Are you fluent in English and Spanish? Have you been looking for a great company that's family owned, who recognizes your contributions, and has a great environment? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources!

Why you’ll love working here
Enjoy a consistent in-office schedule at our Corporate Office in Newark’s historic downtown square.
Choose from flexible hours: 8:30 AM – 5:00 PM with a 30-minute lunch, or 8 AM – 5 PM / 8:30 AM – 5:30 PM with a 1-hour lunch.
Generous PTO, 10 paid holidays, plus a day off for your birthday!
Full benefits package (including pet insurance!) first of the month after your first 30 days.
401(k) option with a generous company match —helping you grow your retirement savings faster.
Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
Join a stable, employee-focused company that’s been growing since 1993.

Requirements

• Must be fluent in English and Spanish, with strong verbal and written communication skills in both languages.
• HS diploma or equivalent.
• Requires skills in office procedures and Microsoft Office Applications or equivalent software.
• Strong attention to detail and organizational skills.
• Previous office experience is preferred but not required.

Responsibilities

• Respond promptly and professionally to email correspondence from the Loan Officer.
• Initiate and follow up on all verification requests necessary to complete a loan package. (i.e. verification of mortgage, verification of deposit, verification of employment, etc.)
• Order required documentation such as appraisals, title searches, and payoffs.
• Follow up and update the status of all ordered items to ensure timely completion.
• Communicate with the Loan Processor regarding the status of required loan items.
• Submit complete loan packages to the underwriter and address conditions from conditional approvals.
• Ensure loan packages are complete and notify the Loan Processor to advance the file.
• Adhere to established deadlines and performance standards.
• Maintain accurate and up-to-date notes in each loan file.
• Provide front desk support as scheduled and/or needed, including answering multi-line phone systems and greeting visitors.
• Upload received documentation into the Loan Operating System (LOS).
• Communicate clearly and effectively to internal and external partners.
• Any other miscellaneous duties as required to process mortgage files and provide excellent customer service, as assigned.

Benefits

• Enjoy a consistent in-office schedule at our Corporate Office in Newark’s historic downtown square.
• Choose from flexible hours: 8:30 AM – 5:00 PM with a 30-minute lunch, or 8 AM – 5 PM / 8:30 AM – 5:30 PM with a 1-hour lunch.
• Generous PTO, 10 paid holidays, plus a day off for your birthday!
• Full benefits package (including pet insurance!) first of the month after your first 30 days.
• 401(k) option with a generous company match —helping you grow your retirement savings faster.
• Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
• Join a stable, employee-focused company that’s been growing since 1993.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED