Bilingual Office Manager

The SPEAK Center for Language and Learning•Chandler, AZ

2d•Onsite

About The Position

The Office Manager is responsible for office manager duties in a practice using specific knowledge of medical terminology and clinic procedures. The ideal candidate will lead daily operations along with helping to create a unique experience and customized value proposition for our patients. This individual will be a strong communicator via telephone, email, and in person as the first line of contact between patients and the office.

Requirements

Bilingual (English and Spanish) experience is required.
Bachelor's degree in healthcare administration preferred or equivalent Medical Office Manager certification preferred.
Previous work-related skills, knowledge, and 3+ years of experience in a clinical environment.
Experience working with children.
Proficient in technology and digital tools such as Google Suite, Excel, etc..
Experience managing electronic medical records.
Must have a high level of accuracy.

Responsibilities

Effectively manage office operations, processes, staff scheduling, and assure excellent SPEAK Center brand experience for all.
Answer telephones and direct calls to appropriate staff.
Assist with scheduling appointments.
Manage patient authorizations.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Transmit correspondence or medical records by mail, e-mail, or fax.
Maintain medical records, technical library, or correspondence files.
Receive and route messages or documents to appropriate staff.
Send documents, case histories, or forms, such as intake or insurance forms and maintain them securely.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Maintain therapist certification records and update as needed.
Compile and record medical charts, reports, or correspondence, using a computer or related digital devices.
All other duties as assigned.
Oversee and enable effective and efficient office operations.
Answer telephones to direct calls or provide information; maintain medical records; transcribe spoken or written information, compile data or documentation.
Schedule appointments, prepare documentation for contracts, transactions, or regulatory compliance; send information, materials or documentation.
Greet customers, patrons, or visitors, refer customers to appropriate personnel, relay information between personnel.
Operate office equipment, collect deposits, payments or fees.
Maintain financial or account records, arrange services or reservations for patrons, prepare business correspondence, order materials, supplies, or equipment.